NOC AnalystScale Computing INC • Austin, TX, US
NOC Analyst
Scale Computing INC • Austin, TX, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Strong communication and interpersonal skills. Basic understanding of networking and technical troubleshooting. Ability to follow processes and procedures accurately. Customer-focused with a positive attitude. Quick learner and adaptable to new technologies. Bilingual in Spanish / French Experience with Fortinet, Meraki Knowledge of Linux and standard Linux commands a plus Prior Customer Service Experience : Highly valued, even if not directly related to tech Shift Options : Shifts rotate between days, evenings, nights, and weekends Ability to absorb a lot of information quickly Ability to utilize provided resources and eager to acquire knowledge High School diploma (or equivalent) required CompTIA certifications preferred Ability to sit at a computer for extended periods of time Ability to work a hybrid schedule Health benefits start on the first of the month following date of hire 401(k), FSA, HSA Casual dress code Fully stocked kitchen Vibrant and Inclusive Workplace Atmosphere Paid company holidays Discretionary time off policy Central Austin location with free parking Flexible work environment and an opportunity to grow as we grow.
Job Description
Job Description
Description : Who We Are
Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.
Job Overview
As the Junior Support Analyst within the AcuVigil Platform Support vertical at Scale Computing, your primary role is to serve as the initial point of contact for customers utilizing the AcuVigil Platform. You are crucial in providing timely and effective support by promptly responding to customer inquiries, diagnosing and resolving technical issues, and ensuring comprehensive documentation of customer interactions and solutions. This role will collaborate closely with cross-functional teams, and your responsibilities include escalating complex issues to higher support analysts when necessary and contributing to the overall efficiency of the AcuVigil Platform by following established support processes. Your customer-centric approach, strong communication skills, and adaptability to evolving technologies are crucial to maintaining customer satisfaction and the smooth operation of the AcuVigil Platform. This role is open to applicants in Austin, TX and Tallahassee, FL.
Responsibilities :
- Respond to customer inquiries and issues via phone, email, or chat.
- Expectation of handling multiple calls a day, along with email, ticketing, and instant messaging
- Diagnose and resolve Tier 1 technical issues with Acumera's products and services.
- Document customer interactions and solutions for future reference.
- Escalate complex issues to higher support tiers when necessary.
- Collaborate with cross-functional teams to address customer needs.
Requirements :
Minimum Qualifications :
Preferred Qualifications
Education or Experience
Environment and Physical Requirements
Perks of Acumera
Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.
[job_alerts.create_a_job]
Noc Analyst • Austin, TX, US
[internal_linking.similar_jobs]
JOB TITLE : Analytical Test Technician.The Analytical Test Technician will be required to test for leaks and impurities in process pipe systems.
These systems include UHP (Ultra High Purity) g...[show_more]
Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission.
Outlier is committed to improving the intelli...[show_more] Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission.
Outlier is committed to improving the intelli...[show_more] Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions.
We deliver innovative, secure, and scalable tec...[show_more] 
Fluence Labs is looking for highly motivated, career-minded nondestructive testing (NDT) professionals to join our team of experts.
We specialize in providing bespoke NDT services designed to tackle...[show_more]
Bonterra exists to propel every doer of good to their peak impact.We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033.We know that thi...[show_more]
At Cloudera, we empower people to transform complex data into clear and actionable insights.With as much data under management as the hyperscalers, we're the preferred data partner for the top comp...[show_more] Digital Radiography (DR II) Evaluators.If you've got deep DR experience, sharp problem-solving skills, and want to work on the most advanced inspections in the industry — this is the role...[show_more] 
Amelia, United States; Atlanta, United States; Austin, United States; Charlotte, United States; Chicago, United States; Dallas, United States.
Hartford, United States; Houston, United States; Miami...[show_more]
Epic Ambulatory Application Analyst Ii.Epic Ambulatory Application Analyst II.The Office of Information Technology at the Dell Medical School is seeking an Application Analyst II.This position will...[show_more]
Link Technologies (LinkTechConsulting.Las Vegas-based IT consulting firm, is currently seeking a Systems Analyst 3 to join our team.
The position is hybrid with 3 days per week on site, and qualifie...[show_more]
Senior Systems Analyst – Enterprise Data Workflow, Visualization & Stakeholder Engagement Specialist.Austin, Texas (Hybrid) Locals Only.
Need Overall 15+Years of experience.References from the rec...[show_more] Bonterra exists to propel every doer of good to their peak impact.We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033.We know that thi...[show_more] 
Job Title : Business Analyst 3 Contract Type : Contract - Full-Time Work Location : Austin, TX 78751 (Onsite Only – Local Candidates Required) Duration : 9 - 10 moths (with possible extensions) Intervi...[show_more] Job Description : Systems Analyst 3 – Java EE Developer Position : Systems Analyst 3 Category : Applications / Software Development Work : Hybrid : 3 days (Monday, Tuesday & Thursday) onsite, 2 days remot...[show_more] Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission.
Outlier is committed to improving the intelli...[show_more] 
Business Analyst with a strong healthcare background for a hybrid (must come into Austin office for meetings and as required) position with our Austin, Texas client.
The ideal candidate will be a pr...[show_more] Job Description : Systems Analyst 3 – Business Data Analyst Position : Systems Analyst 3 Category : Applications / Software Development Work : Hybrid : Onsite Mon, Tues, Thurs / Remote Wed, Fri - Austin, ...[show_more]
Analytical Test Technician - Semiconductor
MSR-FSR • Austin, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted]
Quality Analyst (Remote)
Scale AI • Austin, Texas, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Entry-Level Risk Analyst (Remote)
Scale AI • Austin, Texas, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Associate, NOC Engineer
Scale Computing INC • Austin, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
NDT Responsible Level III
Fluence Labs • Austin, TX, US
[job_card.permanent]
[last_updated.last_updated_variable_days] • [promoted]
PCI Analyst
Social Solutions Global • Austin, TX, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Workday Systems Analyst
Cloudera • Austin, TX, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
NDT Technician (DR)
Fluence Labs • Austin, TX, US
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
CAT Risk Analyst
Munich RE • Austin, TX, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Epic Ambulatory Application Analyst Ii
InsideHigherEd • Austin, Texas, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Systems Analyst 3
Link Technologies • Austin, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Business Systems Data Analyst - Hybrid - USC & GC only
Zirlen Technologiesorporated • Austin, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Information Security Compliance Analyst
Social Solutions Global • Austin, TX, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Business Analyst 3
Aroha Technologies • Austin, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Systems Analyst 3 – Java EE Developer
Aroha Technologies • Austin, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Junior Technical Operations Analyst
Scale AI • Austin, Texas, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Healthcare Business Analyst
eStaffLLC • Austin, TX, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Systems Analyst 3 - Business Data Analyst
Aroha Technologies • Austin, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]