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Desktop Support Specialist
Desktop Support SpecialistTata Consultancy Services • Durham, North Carolina, United States
Desktop Support Specialist

Desktop Support Specialist

Tata Consultancy Services • Durham, North Carolina, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Title :

Desktop and Mobility Support

Must Have Technical / Functional Skills

Desktop support, L2 Windows support, Mac OS support, Windows 10 / 11, Apple iOS Support,

Roles & Responsibilities

  • Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of

Laptop / Desktop / VDI

  • Solving technical issues related to Windows 10 / 11, iOS and Mac operating systems and standard software components

    • like MS Office / VPN / Anti-Virus / Skype etc.

  • Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
  • Deployment of device drivers and windows patch updates
  • Troubleshoot laptop / desktop performance, group policy, Encryption and failed Software configuration of end user devices
  • Manage the Security compliance health status of end user workstations
  • Monitor security patching status and remedy deficiencies proactively
  • Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from

    • Service Desk team

  • Adjust configuration options as required to resolve defects identified while performing corrective action on a device
  • Investigate desktop level incidents and identify root causes to be able to provide solutions.
  • Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
  • Support Windows 11 Feature upgrade using modern management techniques - SCCM / Auto Pilot
  • L2 Workstations operational support
  • Monitor and report on User experience.

    • Report on Workstation image deployments and patch compliance metrics

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    Desktop Support Specialist • Durham, North Carolina, United States

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