Continuous Improvement Specialist

Job Description :

Title : Continuous Improvement Specialist

Location : Seattle, WA

Duration : 12 months (potential multi-year contract)

Key responsibilities :

• Work cross-functionally with teams to affect department-wide performance improvement with our internal and external partners by designing and implementing processes, metrics, and programs that enhance the end-to-end customer experience
• Participate in listening mechanisms, to include cross-functional meetings and improvement projects related to timeliness and quality of service delivery
• Coordinate monthly Continuous Improvement team communication strategy, sharing successes and engaging Operators to learn about continuous improvement methodologies
• Analyze operations to identify key metrics and opportunities for effective business operations
• Lead high impact projects that require quick action to resolve employee pain points
• Participate in regular operational reviews and performance reporting. Includes coordinating with the necessary stakeholders, ensuring information is relevant, accurate, easy to consume, and conveys improvement opportunities
• Facilitate meetings while also providing feedback and insight (i.e., Voice of the Operator intake review, roadmap prioritization, etc.)
• Define and drive project plans in an ambiguous, fast-paced environment
• Work with program managers, operations leaders, and the leadership team to communicate the impact of critical business initiatives in a global setting
• Influence design and development of strategic processes
• Audit completed projects to verify sustained impact

Required Qualifications :

Preferred Qualifications :