Client Relationship Manager

Cardinal Health Sonexus Access and Patient Support

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutionsdriving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need themfaster.

Responsibilities

Responsible for regularly reviewing weekly, monthly & quarterly program activities with the client. Attend all program and client meetings, takes detailed meeting notes during client interactions and internal strategy sessions, ensuring all key points and decisions are documented. Monitors all program's activities and IT projects associated with the program. Includes setting due dates and responsible parties. Follows up on action items from meetings, ensuring that responsibilities are clear, and deadlines are met. Regular reporting out of all program's activities. Solicit feedback from the activity / task owners on sub-tasks. Maintain up-to-date activity timeline, articulate progresses and delays. Develops and manages activities timelines to ensure all deliverables are completed on schedule. Obtain consensus for activities risks, decisions and closures. Coordinates cross-functional teams to ensure alignment and timely completion of tasks related to program activities. Facilitates communication between internal teams and external clients to ensure all activities objectives are understood and met. Escalate delayed activities to program's leadership. If activity owners are missing deadlines consistently and / or are unresponsive. Managing contract amendments and project change requests for the client. Coordinates customer interactions with internal & external partners to meet the evolving business needs of the client. Responsible for sharing and presenting current and future program expectations during weekly meetings with client leadership in addition to Quarterly Business Review meetings with client's Access and Marketing teams. Manages client access to internal applications including client-facing data reports and data streams with 3rd party vendors. Oversee daily operations and ensure alignment with client expectations and internal standards. Supports audits and regulatory reviews as needed. Ensure financial billing accuracy. Contact healthcare professionals for clarifications and information as needed.

Qualifications

Min 5 years related client services experience, preferred. Min 5 years' experience in managing complex program activities with high accountability, preferred. Bachelor's degree preferred. Ability to travel - less than 25%. Proven product knowledge in business area. Licensed pharmacy technician in Texas preferred.

What is Expected of You and Others at This Level

Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of program activities. Own and develop tracking tools to achieve specific program management goals and activities. Create and participate in recurring business review presentations. Recommends new practices, processes, metrics, or models. Projects may have significant and long-term impact. Provides solutions which may set precedent. Independently determines method for completion of new projects. Receives guidance on overall project objectives. Acts as a mentor to less experienced colleagues.

Training and Work Schedules

Your new hire training will take place 8 : 00am-5 : 00pm CT, mandatory attendance is required. This position is full-time (40 hours / week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7 : 00am- 7 : 00pm CT.

Remote Details

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following : Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second) Upload speed of 5Mbps (megabyte per second) Ping Rate Maximum of 30ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment

Anticipated Salary Range

$80,900.00 - $92,400.00

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs