Front Desk Agent, Full-Time & Part-Time

Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

About Our Property

Embark on a fulfilling career at the Texas A&M Hotel and Conference Center in College Station, Texas, proudly managed by Pyramid Global Hospitality, where the spirit of Aggieland meets unparalleled Howdy Hospitality. With 250 guest rooms, 23 flexible meeting rooms, and 35,000 sq ft of meeting space, our property hosts a variety of guests and events. Join today to enjoy a career focused on being the difference and creating memorable experiences for our guests and associates!

As a member of the Pyramid Global family, you'll enjoy comprehensive benefits including:

• 401k with a company match and immediate vesting after 90 days of service
• Access to multiple free wellness platforms such as SupportLinc and Ramsey SmartDollar for you and all members of your household
• Extensive training programs for hospitality and non-hospitality skillsets
• Pet insurance discounts
• Discounts at hundreds of properties nationwide in the Pyramid Global portfolio

Additional Full-time Benefits:

• Medical, dental, vision, and other supplemental benefits like identity theft, legal assistance, and life insurance
• Tuition/education reimbursement eligibility after 12 months of service

Culture & Character

All team members of the Texas A&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility: to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Our jobs are not just to make a difference but to "Be the Difference" in the guest and fellow team member experience. All applicants should be of the highest character and hold themselves to the following Aggie Path of P.R.I.D.E. expectations:

• Positivity: We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily.
• Respect: We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other.
• Integrity: We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do.
• Dedication: We are unyielding in our commitment to walking our path and dedication to "Being the Difference" in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.
• Excellence: We always strive to make today a little better than yesterday.

Job Description

The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees, and visitors.

Compensation & Benefits

$12/hr. Biweekly (every two weeks). Extensive health benefits, paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.

Schedule

The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events. We strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it.

• Part-time: 8-29 hours per week depending on level of business.
• Full-time: 30+ hours per week depending on level of business.
• Days of week/weekend scheduled and shift start/end times will vary depending on level of business and team member availability.

Essential Functions

• Check guest in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Provide exceptional customer service with a smile and empathy.
• Thoroughly complete all guest transactions.
• Promote and sell special hotel programs.
• Interact with fellow team members professionally, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and hotel policies.
• Maintain house bank including cash handling.
• Maintain hotel gift shop and check out guests in gift shop.
• Communicate all pertinent information to the Front Office Managers and Supervisors.
• Follow set procedures on posting, charges, cashing checks, tax information, safe deposits, and refunds.

Qualifications

• High school graduate or equivalent.
• Levelheaded, patient, even tempered demeanor.
• Positive and outgoing personality.
• Cash handling experience preferred.
• Excellent communication skills and ability to multitask.
• Ability to work under pressure in a fast-paced, high stress environment.
• Works well on a team but can also work independently when needed.
• Strong computer skills.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.