Description
At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.
We're a team of doers, builders, and tech whisperers who live by 4 core values :
Go Beyond | Own It | Be Curious | Serve as One
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
The Impact you will have :
You will play a key part in ThinkGard, a division of VC3. This is a technical role versus an advisory one. You will be responsible for helping organizations to protect their infrastructure, data, people and customers and will work with the existing management and technical teams to be successful.
Key Responsibilities
- Understand and follow standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards.
- Expert-level skills with firewalls and all associated technologies and techniques, such as high-availability, geofencing, DMZs, IPS / IDS, best practice implementation, and support.
- Configure, manage, and upgrade Firewalls, including management centers and policies. Today, the standard is Cisco firewalls, but could include others in the future.
- Collaborate with the client and other IT partners on route / switch needs to achieve the desired security outcomes
- Configure, manage and support clients network analytics and network access controls
- Assist with analysis and response to security events from SIEM’s, Network Access Control, EDR, e-mail security, and other security data sources
- This position will be a leader in the development and implementation of zero-trust solutions for our clients
- Responsible for assistance in implementation, and maintenance of security tools and services to ensure confidentiality, integrity, and availability of the company’s information assets
- Assist in conducting security incident investigations
- Assisting in the design, documentation, and execution of security related products
- Assist in identifying current and emerging issues including security trends, vulnerabilities and threats
- Conducting proactive research to analyze security weaknesses and recommend appropriate strategies
- Act as a technical leader for network security solutions, becoming a true subject-matter expert
- Develop and deliver written and oral reports to clients, teammates, and management to aggregate and communicate security information and metrics
- Participate in threat hunting activities and other special projects as required
Additional Responsibilities :
Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clientsReceive mentoring and feedback from peers and othersWhere appropriate, escalate complicated issues to a more senior resource or other appropriate teamsReview Tickets with ManagerActively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team MeetingsCreate and update documentation when changes or occur, or when discoveries are madeAttend monthly training & team meetings as requiredAdditional duties as requiredThe tools you bring :
Excellent problem solving and decision-making skills; ability to understand and analyze complex issuesSelf-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of qualityA Bachelor's degree in computer science, information technology, or a related field preferredAt least five years experience in, information security with demonstrated advanced expertise or experience with security technologies includingAn understanding of current and emerging threats and countermeasures and the organizational challenges to addressing these threatsAn understanding of Application Security threats and countermeasuresAn awareness of information security management frameworksDemonstrated senior expertise or experience with :
In depth knowledge of Juniper / HP / Cisco networking switchesIn depth knowledge of Cisco / Juniper / Sonicwall / Fortinet / Palo Alto firewallsStrong knowledge of routing protocols (OSPF / EIGRP / BGP)Proven experience architecting & designing networksProven experience with firewall security features (IDS / IPS / ATP)Strong knowledge of VPNs (IPSEC / Remote Access / OpenVPN)Azure networkingThe ability to influence stakeholders and work closely with them to determine acceptable solutionsExcellent verbal communication and writing skillsAbility to present complex or highly technical issues in simple and easy-to-understand formatsAbility to build strong relationships and influence decisions with internal and external stakeholdersOne or more advanced technical certifications is preferred such as CCSP (Cisco), CyRSA (CompTia), CEH (SANS) or other advanced technical / vendor certificationsCisco Firepower and Palo Alto Experience a plusGo Beyond – you take that extra step to create moments that are unexpected but appreciated.Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.What’s in it for you :
Flexibility – We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k) / RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.
Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.
Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!
VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.
VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same : connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.