Talent.com
Customer Service Manager
Customer Service ManagerMCC INC • Knoxville, TN, United States
Customer Service Manager

Customer Service Manager

MCC INC • Knoxville, TN, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Build your Career with an Industry Leader

Multi-Color Corporation is the global leader of premium printed label solutions, helping brands stand out in a competitive marketplace while inspiring positive consumer experiences. With a truly global network of over 12,000 teammates and facilities spanning across more than 25 countries, we strive to combine our global reach with the personalized touch of local service. Come join us as we revolutionize the packaging industry in supporting our customers to help create emotional connections with iconic brands.

The Customer Service Team delivers MCC Labels World Class Service model by providing clear, concise, and timely information regarding our customers purchase orders and shipments. This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of MCC's business systems and exceptional communication skills.

Why work at MCC :

  • Compensation : Competitive Compensation
  • Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
  • Paid Holidays : New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus 2 floating Holidays

Responsibilities :

  • Lead and model customer intimacy, championing the development of customer-focused solutions.
  • Champion the plant(s) relationship with new and existing customers, working with the sales associates to ensure all aspects of service to the customer, such as schedule, quality of product, on-time delivery, and service recovery issues are resolved.
  • Build, develop and manage a high performing customer service team to support the short-term and long-term growth of our customers.
  • Establish, monitor and achieve customer service and shipping and receiving operating metrics, such as on-time delivery, service recovery turnaround and complaints, average response times, NPS, and customer effort.
  • Provide input into capacity rationalization of new and existing business, working with sales, scheduling and division business optimization functions to meet fluctuating customer demands.
  • Manage order entry process from start to finish, including but not limited to order entry system, production estimates, work and shipping / receiving instructions.
  • Manage customer complaints and concerns process with a focus on facilitating issue resolution at the plant and overall communication, internally and to the customer.
  • As appropriate, when assigned through Customer Service, manage and support vendor relationships for the Plant, including freight carriers, print tools, and raw material suppliers.
  • Develop and ensure standardized CSR training methods are followed and onboarding methodology followed. Update on a routine basis, as needed.
  • Manage process to ensure customer billings are accurate, including exceptions and account reconciliation. Manage consolidation of shipping information, including cost management.
  • Model the company values. Conduct oneself in an appropriate, business-like and professional manner, building strong relationships both internally and externally.
  • Support customer pricing function interactively by reviewing capabilities, capacity and estimates.
  • Build strong relationships with the members of the plant management team and contribute to the goals and objectives of the other functional areas represented.
  • Qualifications :

  • A four year college degree; or two to four years related experience and / or training; or equivalent combination of education and experience
  • Strong knowledge of manufacturing operations, methods and practices.
  • This position requires high level computer skills; excellent written and verbal communication skills; prior customer service management experience and technical printing knowledge helpful.
  • Ability to travel within North America
  • This position requires the incumbent to drive a motor vehicle, use color vision, hearing, sitting for prolonged periods, speaking and articulating, on a constant basis, stand walk use hands to finger, handle or feel; reach with hands and arms; talk and hear.
  • This position requires the incumbent to stoop, kneel or crouch or and lift / and or move up to 10 lbs. on an infrequent basis
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
  • The noise level in the work environment is minimal.
  • For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the worlds most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations.

    MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care. Learn more at www.mcclabel.com.

    If you need assistance or an accommodation in applying, please contact our Human Resources Department at recruiting@mcclabel.com.

    Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

    [job_alerts.create_a_job]

    Customer Service Manager • Knoxville, TN, United States

    [internal_linking.similar_jobs]
    Customer Service - Self Storage Manager

    Customer Service - Self Storage Manager

    Public Storage • Knoxville, TN, US
    [job_card.full_time]
    Total Rewards package available to our team : .Flexible and Full-Time Schedules.Employees become eligible for Full-time.Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex sp...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager - Service Department Quoting

    Manager - Service Department Quoting

    Stowers Machinery Corporation • Knoxville, TN, US
    [job_card.full_time]
    Knowledge and Skill Requirement(s) : .Quoting experience for heavy equipment rebuilds and certified rebuilds.Proficiency in Microsoft Office. Promotes positive team environment in a managerial capacit...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Client Service Manager

    Client Service Manager

    GRW Engineers, Inc. • Knoxville, TN, US
    [job_card.full_time]
    Are you a motivated and creative Client Service Manager with a passion for innovation, sustainable design and environmental responsibility? Join a leading design firm! GRW has a career opportunity ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Restaurant Supervisor - Customer Service Associate

    Restaurant Supervisor - Customer Service Associate

    Taco Bell - Walker Springs • Knoxville, TN, United States
    [job_card.full_time] +1
    Taco Bell - Walker Springs is currently hiring a full time or part time Restaurant Supervisor for our Knoxville, TN location. A Restaurant Supervisor should not only supervise their team but lead it...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Supervisor - Customer Service

    Supervisor - Customer Service

    WESCO • Knoxville, TN, United States
    [job_card.full_time]
    As the Supervisor - Customer Service, you will supervise a staff of customer service representatives that respond to requests from customers by telephone, walk-ins and / or e-mail and manages the dai...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Automotive Service Manager

    Automotive Service Manager

    Express Oil Change & Tire Engineers • Knoxville, TN, US
    [job_card.full_time]
    Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence,...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    ARROW EXTERMINATORS, Inc • Knoxville, TN, United States
    [job_card.full_time]
    Customer Service Representative Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and exter...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Automotive Service Manager

    Automotive Service Manager

    Midas Auto Service - JC • Knoxville, TN, US
    [job_card.full_time]
    At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and / or year...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Store Customer Service Specialist - Floater

    Store Customer Service Specialist - Floater

    The Sherwin-Williams Company • Knoxville, TN, United States
    [job_card.full_time]
    The individual selected for this role will be expected to work at Store #728209,.Osprey Point Lane, Suite 109, Knoxville, TN 37922. This position is essential to the success of our retail stores.Cus...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Claim Services Account Manager

    Claim Services Account Manager

    Cirrus Design Corporation • Alcoa, TN, US
    [job_card.full_time]
    Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers.Cirrus Aircraft is the recognized global leader in personal aviation and the ma...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Store Supervisor - Customer Service Associate (Restaurant)

    Store Supervisor - Customer Service Associate (Restaurant)

    Taco Bell-Lovell Rd • Knoxville, TN, United States
    [job_card.full_time] +1
    Taco Bell-Lovell Rd is looking for a full time or part time Store Supervisor for our location in Knoxville, TN.As a Store Manager, you will assist the General Manager in managing the operations and...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Customer Success Manager (m / w / d)

    Customer Success Manager (m / w / d)

    Bex Technologies • Knoxville, TN, US
    Customer Success Manager (M / W / D).Bex ist eine digitale Logistikplattform fr die Baubranche.Wir sind in ganz Deutschland aktiv und befinden uns weiter auf Wachstums- und Expansionskurs.Mchtest du Te...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Alterations Customer Service Representative

    Alterations Customer Service Representative

    David's Bridal, LLC. • Knoxville, TN, United States
    [job_card.part_time]
    Minimal weekday hours required (join for weekends only!).Competitive hourly pay rates & team bonus.Additional terms and conditions apply. At David's Bridal, we empower our customers and our employee...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service & Sales Agent

    Customer Service & Sales Agent

    Marshall Cleaning Service Llc • Knoxville, TN, US
    [job_card.full_time]
    This is an outstanding opportunity for the right individual! We are searching for a creative, self-motivated individual who desires to grow, learn and lead. This individual must be teachable and hav...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service- Insurance Sales Agent

    Customer Service- Insurance Sales Agent

    The Gainey Agency • Knoxville, TN, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Join The Gainey Agency as a remote Customer Service / Insurance Agent.This 100% virtual position delivers client-focused service, identifies appropriate life insurance and related financial solutio...[show_more]
    [last_updated.last_updated_30]
    Customer Success Manager, PerfectScale by DoiT - CT / MT

    Customer Success Manager, PerfectScale by DoiT - CT / MT

    DoiT International • Knoxville, TN, US
    [job_card.full_time]
    We are looking to hire a Customer Success Manager located in Central or Mountain Time zones.This is a fully remote opportunity. DoiT is a global technology company that works with cloud-driven organ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Branch Manager

    Branch Manager

    United Rentals • Knoxville, TN, United States
    [job_card.full_time]
    If you’d like the chance to make your mark with the world’s largest equipment rental provider,.You'll ensure enthusiastic and informed customer service. And you will build a profitable location with...[show_more]
    [last_updated.last_updated_30]
    Service Advisor

    Service Advisor

    Knoxville Powersports, Inc • Knoxville, TN, US
    [job_card.full_time]
    Prior dealership experience preferred.Excellent communication skills.Excellent Customer Service skills.Hours : Tuesday - Friday 8 : 30 - 6 : 00, Saturday 8 : 00 - 3 : 00 (depending on customer needs).Weeks ...[show_more]
    [last_updated.last_updated_30] • [promoted]