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Customer Onboarding Manager
Customer Onboarding ManagerVirtualVocations • Grand Rapids, Michigan, United States
Customer Onboarding Manager

Customer Onboarding Manager

VirtualVocations • Grand Rapids, Michigan, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Manager of Customer Onboarding.

Key Responsibilities

Oversee the onboarding journey for new and existing customers, leading a team of Onboarding Specialists

Collaborate with internal departments to enhance the customer experience and streamline processes

Define and monitor KPIs to assess onboarding effectiveness and customer satisfaction

Required Qualifications

Minimum 5+ years of management experience in a Customer Support or Customer Onboarding team within a SaaS company

10+ years of experience in support, implementation, or customer service roles

Strong strategic thinking and operational execution abilities

Familiarity with Salesforce and business process management technology

High business and emotional intelligence

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Manager Onboarding • Grand Rapids, Michigan, United States

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