Customer Onboarding ManagerVirtualVocations • Grand Rapids, Michigan, United States
Customer Onboarding Manager
VirtualVocations • Grand Rapids, Michigan, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Manager of Customer Onboarding.
Key Responsibilities
Oversee the onboarding journey for new and existing customers, leading a team of Onboarding Specialists
Collaborate with internal departments to enhance the customer experience and streamline processes
Define and monitor KPIs to assess onboarding effectiveness and customer satisfaction
Required Qualifications
Minimum 5+ years of management experience in a Customer Support or Customer Onboarding team within a SaaS company
10+ years of experience in support, implementation, or customer service roles
Strong strategic thinking and operational execution abilities
Familiarity with Salesforce and business process management technology
High business and emotional intelligence
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Manager Onboarding • Grand Rapids, Michigan, United States
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