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Support Coordinator
Support CoordinatorWhaley Foodservice • Charlotte, Vermont, USA
Support Coordinator

Support Coordinator

Whaley Foodservice • Charlotte, Vermont, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Description

Support Coordinator

At Whaley we know people are vital to our success. We offer a competitive salary and generous benefits including :

  • Medical Dental and Vision
  • Continuing Education
  • 401k& Profit Sharing
  • Paid Holidays & Vacation
  • Short-Term Disability
  • Long-Term Disability Insurance (company paid)
  • Life Insurance (company paid)

Job Overview :

The Support Coordinator is responsible for meeting the daily weekly and monthly support / administrative needs of the branch location.

Support Coordinator Primary Responsibilities :

  • Answer high volume of incoming customer calls.
  • Open service orders as needed in the computer system.
  • Assist with dispatching duties as needed.
  • Close service orders for billing upon completion of order using the computer system.
  • Assist in resolving customer problems / complaints.
  • Check parts in and out of inventory at the branch location to ensure accurate inventory control.
  • Insure return of warranty parts to corporate warranty department.
  • Ship and receive parts and equipment for the branch.
  • Keep parts stock clean and organized.
  • Generate accurate purchase orders for parts to corporate office and outside vendors.
  • Perform perpetual inventory as required and assist in annual inventory.
  • Run daily and monthly reports. Submit reports as required to corporate office.
  • Performs other duties as required.

    • Requirements :

  • Two (2) or more years of experience as a Customer Support / Administrative Assistant with a service-oriented business.
  • Previous experience working with parts inventory is a plus.

    • Skills Abilities and Other Requirements :

  • Strong windows based computer skills including Microsoft Word Excel and Access.
  • Strong work ethic.
  • Strong organization skills.
  • Good customer service skills.
  • Ability to handle multiple tasks simultaneously.
  • A Positive Attitude

    • FIND YOUR NEXT FAVORITEWORK HOME!!

    Visit the Whaley Careers and grow with us.

    qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.

    Required Experience :

    IC

    Key Skills

    Time Management,Developmental Disabilities Experience,Intake Experience,Mediation Experience,Microsoft Outlook,Customer Support,Case Management,Medical Terminology,Alternative dispute resolution,Child Protective Services,Social Work,Word Processing

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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