Talent.com
Email & CRM Coordinator
Email & CRM CoordinatorSINE Digital • New York, NY, US
Email & CRM Coordinator

Email & CRM Coordinator

SINE Digital • New York, NY, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters_job_card.quick_apply]
[job_card.job_description]

ABOUT US

SINE Digital is a global leader in media, technology, and insights for the live entertainment industry. With offices in London and New York, we partner with world-class cultural institutions and global brands to drive digital and AI transformation, delivering data-led marketing strategies that maximise ticket sales, elevate brand awareness, and deepen audience engagement.

Our clients include many of the most iconic productions in the West End and on Broadway, alongside some of the world’s foremost cultural organisations such as CTG, Nederlander Theatres, The Royal Ballet & Opera, LW Theatres, LW Tickets, and The Royal Court.

ABOUT THE ROLE

We are seeking an Email & CRM Coordinator to plan, build, optimize, and report on email and SMS campaigns for our Broadway, touring, and arts & culture clients across the US.

This role blends creativity, technical skill, and customer-lifecycle strategy. You will manage end-to-end execution, from segmentation and automation to deployment and insights, helping our clients deepen relationships with audiences and drive performance outcomes, primarily ticketing and sales.

RESPONSIBILITIES

Email & SMS Strategy, Planning & Execution

  • Own the full lifecycle of email and SMS campaigns : strategy, build, QA, deployment, optimization, and reporting
  • Create and manage campaigns within Mailchimp, HubSpot, Salesforce, and Tessitura
  • Build and maintain basic automated flows (welcome, event reminders, re-engagement) with the ability to handle more advanced, branching workflows
  • Collaborate with Account Directors to translate client goals into targeted, data-driven lifecycle strategies.

Creative Production & Technical Implementation

  • Build emails using HTML, drag-and-drop templates, and custom modules as required
  • Collaborate closely with designers to ensure creative assets are optimized for CRM platforms and campaign objectives
  • Conduct thorough QA (links, rendering, deliverability) to ensure flawless campaign execution.

    • Audience Segmentation & Data Management

  • Develop precise audience segments based on ticketing behavior, demographics, engagement levels, and custom CRM fields
  • Use CRM data to personalize and tailor messaging for maximum relevance and conversion
  • Maintain clean, accurate, and organized audience lists and segmentation logic.

    • Performance Reporting & Insights

  • Track and analyze performance metrics across email and SMS channels
  • Build clear, actionable insights for client teams, focusing on optimization opportunities, testing results, and customer journey improvements
  • Use SINE’s custom reporting app along with optional Looker Studio dashboards to communicate performance trends
  • Present performance recaps to internal teams and clients as needed.

    • Industry Knowledge

  • Maintain and develop an advanced understanding of the industries you and SINE work with, including key players and external agencies
  • Produce regular industry insights and client case studies to further educate the team and clients on industry learnings, insights and benchmarks
  • Establish and develop relationships with US media owners
  • Keep abreast of changes in the NYC and broader US media landscape
  • Embody a passion for the sectors in which SINE operates, with a professional curiosity and knowledge of new and emerging businesses and producing talent.
  • Represent SINE at various industry conferences and events, building the company’s presence and network
  • Participate in internal training sessions and knowledge-sharing initiatives to foster team expertise.

    • Requirements

  • 3+ years of hands-on experience in email marketing, CRM, or lifecycle marketing
  • Proficient across Mailchimp, HubSpot, Salesforce, and / or Tessitura, with the ability to learn new platforms quickly
  • Comfortable building / customizing HTML emails and working with responsive templates
  • Technical proficiency in CRM platforms, HTML email editing, analytics, and campaign optimization
  • Strong understanding of segmentation, automations, A / B testing, deliverability basics, and performance metrics
  • Exceptional attention to detail, organizational skills, and commitment to QC.
  • Able to translate data into clear insights and recommendations
  • Strong communication skills, both written and verbal
  • Passion for live entertainment, Broadway, and arts & culture is a plus.

    • Benefits

  • A competitive salary between $55,000- $70,000, commensurate with experience
  • 24-day PTO per year, excluding Federal Holidays, which will increase with length of service at one additional day per year, capped at 3 days (plus extra time off over the Christmas period)
  • 3pm finish on a Friday
  • Access to 401(K) Retirement Plan
  • Access to Company subsidised healthcare and dental care
  • Hybrid working and working from home equipment allowance
  • Occasional free tickets to live events
  • Structured personal development, a customised training program and opportunities to attend industry conferences
  • An active social events calendar and opportunity to input into the social calendar
  • Opportunities to help further shape the business culture and agency benefits.
    • [job_alerts.create_a_job]

    Crm Coordinator • New York, NY, US

    [internal_linking.related_jobs]
    Care Management Coordinator

    Care Management Coordinator

    Metropolitan Jewish Health System • New York, NY, United States
    [job_card.full_time]
    The challenges of affordable healthcare continue to create new opportunities.Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are exp...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Care Coordinator

    Care Coordinator

    Fountain House Inc • New York, NY, United States
    [job_card.full_time]
    At Fountain House, we believe in the power of community to transform the lives of individuals with serious mental illness. Every day, thousands of members choose to come to Fountain House to contrib...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    CRM Administration, Governance & Reporting

    CRM Administration, Governance & Reporting

    NYC Staffing • New York, NY, US
    [job_card.full_time]
    Credit Risk Management Reporting.Grade : FLSA : Purpose of Position : Conduct Credit Risk Management reporting for Board and Bank management, provide additional reporting, administration and governanc...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Email Marketing Manager

    Email Marketing Manager

    Travel Leaders Group Holdings LLC dba Internova Travel Group • New York, NY, United States
    [job_card.full_time]
    In 1979, our founding editor left corporate life to travel the world.In his desire for authenticity, he sought out small hideaways in unspoiled corners of the globe, sharing his findings through a ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Scheduling Coordinator (Home Care)

    Scheduling Coordinator (Home Care)

    AccordCare • Brooklyn, NY, United States
    [job_card.full_time]
    Get ready to dive into the dynamic world of our Scheduling Coordinator role, where every day is a whirlwind of action and fulfillment! You will play a key role in creating the perfect balance betwe...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Care Coordinator

    Care Coordinator

    Pride Health • New York, NY, US
    [job_card.full_time]
    Experience Requirements (3+ Years).Telehealth policies, workflows, protocols, and program development.Quality, outcomes, and data collection. Telehealth technology, remote monitoring, EMR, and telep...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Manager - CRM, Email & SMS

    Senior Manager - CRM, Email & SMS

    Ten Thousand • New York, NY, US
    [job_card.full_time]
    Senior Manager - CRM, Email & SMS.Ten Thousand is seeking a highly motivated Senior Manager, Email, SMS & CRM to lead the next evolution of our lifecycle marketing strategy with a focus on deepeni...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Revenue Cycle Coordinator IV

    Revenue Cycle Coordinator IV

    University of Rochester • New York, NY, United States
    [job_card.full_time]
    As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better.Embedded in that ideal are the values we share : equity, leadership, integrity, openness, respect...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Revenue Cycle Outsourcing Coordinator (Vendor Management)

    Revenue Cycle Outsourcing Coordinator (Vendor Management)

    Columbia University • New York, NY, United States
    [job_card.full_time]
    Job Type : Officer of Administration.The compensation range listed in this job posting reflects the market rate for the New York City Metropolitan area. Actual compensation may vary depending on the ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Marketing Operations Email Specialist

    Marketing Operations Email Specialist

    Apple • New York, NY, US
    [job_card.full_time]
    Marketing Operations Email Specialist.Posted : Jul 10, 2025 Role Number : 200612520.At Apple, we focus deeply on our customers' experience. Apple Ads brings this same approach to advertising, helping ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Marketing Coordinator

    Field Marketing Coordinator

    Rimini Street • New York, NY, US
    [job_card.full_time]
    The Field Marketing Coordinator will deploy the regional marketing strategy in line with the business objectives for France. You'll assume the responsibility for driving pipeline, demand, and lead g...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Coordinator Inventory Control

    Coordinator Inventory Control

    BronxCare Health System • Bronx, NY, US
    [job_card.full_time]
    Operating Room Inventory Management.Monitors and maintains Operating Room Inventory and related duties.Establish and maintain positive relationships with patients, visitors, and other employees.Int...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Closing Coordinator

    Closing Coordinator

    Mortgage Connect • New York, NY, US
    [job_card.full_time]
    We are in the business of home ownership and are looking for a Closing Coordinator who will find a career home with us.This non-exempt role is for someone who enjoys customer service and working in...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Email Marketing Expert (DTC Brands)

    Email Marketing Expert (DTC Brands)

    Eli Zeta Group • New York, United States
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We’re searching for a motivated Email Marketing Expert who’s eager to master the art of email marketing while helping boost our retention rates through email and SMS channels.We’re an e-commerce gr...[show_more]
    [last_updated.last_updated_30]
    CRM Manager

    CRM Manager

    Employment Hero • Corona, NY, US
    [job_card.full_time]
    Employment Hero is on a mission to make employment easier and more valuable for everyone.Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since ou...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Circuit Delivery Coordinator

    Circuit Delivery Coordinator

    CommandLink • Staten Island, NY, US
    [job_card.full_time]
    As a Circuit Delivery Coordinator within our Service Delivery team, you will be responsible for managing third-party resources, ensuring timely delivery of customer orders with specified quality st...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Manager, Email Marketing

    Senior Manager, Email Marketing

    AmTrust Financial • Jersey City, NJ, United States
    [job_card.full_time]
    Senior Manager, Email Marketing.We are looking for a seasoned and strategic Senior Manager, Email Marketing, to lead high-impact email campaigns that drive agent engagement and revenue growth.This ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Email Marketing & Deliverability Specialist, (Healtcare)

    Email Marketing & Deliverability Specialist, (Healtcare)

    Power Digital • New York, NY, US
    [job_card.full_time]
    Email Marketing & Deliverability Specialist.As an Email Marketing & Deliverability Specialist, you'll turn cold prospects into warm conversations through smart strategy, clean execution, and rock-s...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]