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Senior Manager, Admissions & Records
Senior Manager, Admissions & RecordsDallas College • Dallas, TX, US
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Senior Manager, Admissions & Records

Senior Manager, Admissions & Records

Dallas College • Dallas, TX, US
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  • [job_card.full_time]
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Admissions Supervisor

Supervise the admission process for students applying to academic and continuing education programs; oversee the process to organize and maintain student records according to guidelines as established by college policies, accreditation bodies, state, and federal laws.

Required Knowledge, Skills and Abilities

  • Knowledge of the purpose of community colleges and the vision of Dallas College.
  • Knowledge of the key interactions between the functions of Student Success (Admissions & Registrar) and Academic Affairs (Curriculum & Instruction).
  • Experience with developing, planning, and supervising change initiatives including knowledge and skill in process improvement, project planning, conflict resolution, team building, customer service, and data-based decision-making concepts.
  • General knowledge and experience in working with student success programs.
  • Experience with current and emerging technology related to admissions, enrollment, and the registrar function.
  • An understanding of contemporary issues in higher education is required through professional development activities.
  • Demonstrated ability to work effectively with students.
  • Ability to identify, address, and collaborate with other leaders on solutions to barriers preventing a significant portion of our population from having a job that pays a living wage.
  • Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas and information to a variety of stakeholders / constituents within the Dallas College community network related to career and academic requirements.

Key Responsibilities

  • Provides daily supervision and support to admissions specialists responsible for processing applications, communicating with students about the enrollment process, verifying enrollment on behalf of students to external agencies, assisting students with transcript requests and ensuring staff are available to assist students throughout the enrollment process.
  • Oversee all aspects of the admissions process according to approved guidelines and policies of Dallas College.
  • Supervise timely processing of all submitted applications and supporting documents.
  • Ensure all processing steps comply with established admission workflows and appropriate updates are made and maintained in the student information system such as change of address, programs of study, demographic, and other related information.
  • Ensure compliance of residency status of students applying for admissions in accordance with county and state requirements; be knowledgeable of the process for advising students of required supporting documents and assign appropriate residency codes for tuition purpose.
  • Provide leadership and support to admissions staff in their understanding and knowledge of other integrated student success components, such as registration, advising, Texas Success Initiative Assessment (TSIA), English as a Second Language programs, international students, and general student services.
  • Ensure the integrity of students' information is protected and maintained according to local, state, and federal regulations.
  • Perform quality control functions for records involving timely running of reports, reviewing, and analyzing outputs and correcting and updating related data fields in the college's Student Information System.
  • Supports enrollment verification processes for student loan companies, employment screening agencies, and military branches.
  • Provide support of admissions and enrollment efforts in collaboration with the entire College community.
  • Maintain effective communication between students and faculty within the College and external community stakeholders.
  • Ensures that appropriate and timely follow-up is made with applicants as they move through the enrollment process.
  • Utilize technology to access data, maintain records, and generate reports and communicate with others.
  • Interpret, articulate, and implement a variety of regulations, policies and procedures pertaining to Admissions to ensure compliance with Dallas College, state, and federal requirements.
  • Supports presentations and workshops promoting Admissions and Enrollment policies and procedures to Dallas College faculty, staff, and community organizations.
  • Completes required Dallas College Professional Development training hours per academic year.
  • Performs other duties as assigned.

    • Physical Requirements

    Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

    Minimum Qualifications

  • Bachelor's Degree or higher.
  • Official transcripts required.
  • Two (2) years of experience in a higher education setting with demonstrated experience in admissions and / or registrar.
  • Ability to work extended hours beyond the regular 8 : 00 a.m. 5 : 00 p.m. workday especially during heavy registration peak times including nights and weekends.
  • Must have a valid driver's license.
  • Bilingual or multilingual skills preferred.
  • Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.
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