Assistant General Manager

Assistant General Manager

Oversees the quality and success of Goldfish Swim School daily operations including customer service, sales, growth of enrollments, member satisfaction, building culture in the workspace (specifically in the front of house), developing best practices and policies to meet members' needs and demands. Candidates must have a willingness to learn about Aquatics - pool chemicals, pump room, lesson quality and training of the aquatics team. Assistant General Manager will assist General Manager and aquatics team to ensure success.

Duties and Responsibilities :

• Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.
• Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
• Provides sales and marketing training to all qualified sales staff.
• Works with the aquatics department to provide superior swim instruction to the students of GSS.
• Interacts with the Deck Supervisors on issues related to class scheduling, student progress, customer service and employee performance and training.
• Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
• Gains knowledge and experience of scheduling software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
• Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
• Initiates and oversees workplace employee activities ("Fun" Department) with the goal of achieving improved employee satisfaction.
• Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP.
• Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
• Schedules staff and manages payroll.
• Fulfills other duties and responsibilities as assigned by the Employer.

Education / Experience :

High school diploma or GED required. Bachelor's degree in business administration, communications or equivalent is desired. Experience as youth sports instructor / coach, camp counselor or aquatics instructor / supervisor is preferred. Two to three years management experience is preferred.

Work Environment :

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Compensation : $20.00 - $22.00 per hour