Remote Mandarin Customer Success Specialist

A company is looking for a Remote Customer Service Representative (Mandarin).

Key Responsibilities

Serve as the primary contact for parents and students, providing support via chat, email, WeChat, and phone

Respond to inquiries regarding courses, learning progress, and account access, ensuring accurate communication

Handle complex cases, proactively finding solutions and documenting issues to improve user experience

Required Qualifications

Previous experience in customer service, customer success, or education support roles

Fluency in Mandarin and proficiency in English communication

Fast learner with the ability to understand complex processes and product details

Tech-savvy and comfortable using multiple communication tools and internal systems

Strong sense of ownership toward user experience