Director of Operations - Lodging, Ground & Sea

Director Of Operations Lodging, Ground & Sea

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs of our airline, hotel and travel agency customers. Join our journey!

The Director of Operations Lodging, Ground & Sea (LGS) leads the global operation for Sabre's Hotel and Car Platform, ensuring the reliability, performance and scalability of both supplier connectivity and availability in the downstream marketplace. This role oversees the end-to-end operational health of Sabre's lodging, car and rail ecosystem, driving excellence across supplier integrations, data quality, content enrichment, and day-to-day performance management. The Director partners closely with Product Support Activations, End to End Solutioning, Product Management, Global Product Development (GPD), System Engineering, Commercial Supply, and Customer Support teams to ensure that Sabre's hotel, car and rail content meets the highest standards of quality, speed, and consistency. The leader in this role combines deep platform and API domain knowledge with operational discipline and analytical insight - ensuring effective supplier connectivity, enriched property and ground content, and robust, optimized system performance across shopping and booking flows.

Key Responsibilities

Platform Operations & Performance

• Oversee the operational stability and performance of Sabre's Hotel, Car and Rail Platform, ensuring industry-leading uptime, response times, and content reliability
• Engage with the teams responsible for supplier connectivity, content ingestion, and system monitoring, to ensure smooth integration and uninterrupted marketplace availability
• Partner with Solution Engineering, Agency Teams and Product Development to evolve core platform capabilities, drive scalability improvements, and maintain alignment with business growth targets
• Manage day-to-day operational performance through defined KPIs and SLAs, ensuring measurable improvement in pricing and availability accuracy, error reduction, timeouts, look to book and booking success rates
• Collaborate with Infrastructure teams to optimize traffic routing, throttling, caching and cache accuracy, and rate optimization strategies that balance system performance and content freshness

Supplier Connectivity

Content Quality & Enrichment

Operational Excellence & Issue Management

Leadership & Cross-Functional Collaboration

Education

Bachelor's or Master's degree in Engineering, Computer Science, Operations, or related discipline (or equivalent experience).

Experience

10+ years of experience in travel technology or platform operations, including 5+ years leading large, global operations or connectivity teams. Proven track record managing complex supplier ecosystems in lodging, car, or other distribution environments. Experience improving operational reliability, data quality, and API-driven performance at scale.

Skills & Competencies

Reasonable Accommodation Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com

Affirmative Action Sabre is an equal employment opportunity / affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW