OPERATIONS MANAGER HOTEL BEAUX ARTS

Job Description

Job Description

JOB SUMMARY

Areas of responsibility include Front Office, Housekeeping, Food and Beverage, Loss Prevention and Engineering, where applicable. Position works with direct reports (executive committee members and department heads) to develop and implement the operations strategy and ensures implementation of the brand service strategy and brand initiatives. The position ensures operations meets the brand’s target customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes financial performance.

JOB SPECIFIC TASKS

Operations / Property Management

• Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution. Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
• Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results; makes and executes key decisions to keep property moving forward towards achievement of goals.
• Champions change. Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Establishes a vision for product and service delivery on property.
• Continually communicates a clear and consistent message regarding operational goals to produce desired results.
• Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
• Researches new products, services or trends and introduces ideas to operations to enable property to remain competitive.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Tours building on a regular basis speaking with associates and guests to understand business needs and assess operational opportunities.
• Participates in public space walk-throughs with Engineering, Housekeeping and Stewarding to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.
• Works with community and local officials to ensure operational issues that involve external parties can be resolved in a mutually beneficial manner.
• Ensures regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Guest Satisfaction

Human Resources

Sales and Revenue Management

Financial Management

Other

CANDIDATE PROFILE

Experience

Skills and Knowledge

Education or Certification

Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will. This job description provides a general summary of the position from time to time the duties and responsibilities of this position may be amended, corrected or added to at the discretion of the Administration / Management. The hotel business functions seven days a week, 24 hours a day, all associates must realize this fact and be aware that at times it may be necessary to move associates from their accustomed shifts according to business demands. In addition, it is understood that the levels of business determine the amount of hours that are scheduled.

I have read and agreed to the terms specified in this job description for the position I presently hold. A signed copy of this description will be kept in my personal record. I further understand that this job description may be revised at any time and that I will be provided with a revised copy.