Insurance Claims Intake Appointment Coordinator

Join Our Team as an Insurance Claims Intake Appointment Coordinator!

Virtual Staffing Solutions is excited to offer an excellent opportunity for an Appointment Coordinator. In this role, you will manage both inbound and outbound calls, connecting with potential claimants who respond to our dynamic marketing campaigns. Your goal is to guide these individuals using a structured qualification script and book consultations with our licensed legal professionals.

Key Responsibilities :

• Handle inbound calls from leads generated through innovative legal outreach campaigns (web, email, SMS).
• Conduct outbound follow-up calls to re-engage unconverted leads or confirm scheduled appointments.
• Guide callers through a structured eligibility script while accurately capturing their responses.
• Schedule qualified claimants with the appropriate legal professionals using our efficient platform.
• Record and update call outcomes, dispositions, and detailed notes in our CRM system.
• Ensure compliance with call-handling protocols, data privacy, and confidentiality standards.
• Consistently meet or exceed productivity and quality KPIs (e.g., maintaining an Average Handle Time under 15 minutes).
• Escalate complex or non-routine calls following established procedures.

Skills, Knowledge & Expertise :

About Virtual Staffing Solutions :

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we aim to exceed expectations and drive success in every project we undertake.