Dispatcher II - Certified (DPS #18438)

Salary

$17.99 - $27.89 Hourly

$37,422 - $58,003 Annually

This position is a Pay Band 50

Posting Details

New Mexico State Police (NMSP) serves our state as the premier law enforcement agency. Our mission begins with establishing partnerships and relationships within our communities that mitigate and prevent crime. The NMSP Communications Bureau provides 911 dispatching services to NMSP and various partnering agencies throughout the state. It provides emergency and non-emergency service response to the citizens and visitors of New Mexico. We have three Communications Centers across the state where dispatchers receive, evaluate, and transmit information via telephone and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety. This position is based in Las Vegas, New Mexico.

The starting hourly wage for a non-certified dispatcher is $22.94. The starting hourly wage for a certified dispatcher with 1-year of emergency dispatching experience and PST certification is $24.94.

This position requires Public Safety Telecommunicator (PST) Certification at hire. If you are not currently Certified but are willing to become certified within 1 year of hire, apply for the Dispatcher II - Underfill, Non-Certified (DPS #18438) position currently posted (Job ID 156628).

Why does the job exist?

Looking for a rewarding career serving your community? The emergency dispatcher position is a critical communication point that receives incoming calls from both the public and public safety agencies. This position dispatches police, fire, and emergency medical services (EMS) field units to respond to emergency and non-emergency calls for service over a two-way radio system utilizing a computer-aided dispatch (CAD) system. It supports various first responder agencies such as Law Enforcement (LE) and Fire & Medical Response Departments (FD) in communicating accurate and timely information. Being an emergency dispatcher carries a weight of responsibility and dedication that extends beyond the required skills. The work dispatchers do is incredibly challenging and indispensable as the first point of contact when responding to people in need of assistance.

How does it get done?

This demanding position receives emergency and non-emergency calls, understands the caller's needs and prioritizes calls according to urgency and importance. Emergency dispatchers report and relay incidents such as accidents, fires, and other emergency situations to law enforcement agencies, safety personnel, and other appropriate parties. They operate a complex multi-channel communications system and provide support services.

Essential functions include, without limitation:
- Receives emergency and non-emergency calls; efficiently gathers, evaluates, prioritizes and documents
information from callers
- Dispatches police, fire and EMS field units to specific locations using a CAD system, multiple video display
terminals, two-way radio dispatch console and related equipment
- Evaluates incoming reports of police, fire and medical emergencies; immediately transmits complete and
accurate information to appropriate field personnel
- Monitors, coordinates and accurately maintains the status of incidents and records of dispatched emergency
service personnel and apparatus
- Receives and disseminates information from other law enforcement and emergency service computer
networks related to jurisdictional requests for police, fire or medical service assistance or to
notices of wanted persons, stolen property, warrants and all-points bulletins; maintains confidentiality of
information
- Maintains familiarity with area geography including major streets and buildings; recognizes circumstances
that may pose hazards to public safety field units and the public
- Maintains up-to-date understanding of public safety policies and procedures for the police, fire, EMS and
other emergency service providers
- Responds to routine and non-routine inquiries regarding police, fire or emergency medical services; properly
classifies and prioritizes any report or complaint and determines appropriate course of
action; provides appropriate referrals as necessary
- Works 12-hour shifts, including days, evenings, nights, weekends, holidays and overtime
- Supplies information to the public as needed
- Performs a variety of related clerical work in the Communications Center

Who are the customers?

This essential work assists New Mexico State Police, other first responders and partnering agencies as well as aids the citizens and visitors of New Mexico.

Ideal Candidate

The ideal candidate is empathetic, able to remain calm and composed in emergency situations and whose strengths include:
- Excellent communication skills (listening, verbal and written), ability to memorize, retain and accurately recall
information received and dispatch emergency service calls expeditiously and correctly
- Thinking clearly and quickly in emergency situations, quick decision making skills while prioritizing emergent
and non-emergent situations
- Delivering consistent quality customer service that includes interacting with the public, answering phones and
working professionally with law enforcement and first responders
- Establishing and maintaining cooperative relationships with coworkers and those contacted during the course
of work
- Ability to type rapidly and accurately (must test at 35 net words per minute or higher), a 5-minute audio typing
proficiency test must be completed at your local NM Department of Workforce
Solutions - America's Job Center NM office, proof of passing score will be required to interview
- Ability to multi-task and work with frequent interruptions
- Reading computer screens and monitoring visual changes
- Compiling information and maintaining reports in CAD
- Following oral and written direction
- Locating major streets, public places and landmarks
- Ability to read, write, speak and understand English fluently

Minimum Qualification

High School diploma or equivalent and one (1) year police and/or emergency dispatch experience. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling one (1) year may substitute for the required experience.

Employment Requirements

To be considered for an interview, applicants must take a 5-minute audio typing proficiency test (through the NM Department of Workforce Solutions - America's Job Center NM offices). The audio typing proficiency score must be at least 35 net words per minute (WPM). Applicants: Be prepared to produce your audio typing proficiency score/certificate by the closing date of this job posting or by uploading it in this application.

Pre-employment background check, fingerprints, and drug screening are required and conditional pending results. Continued employment is contingent upon remaining felony free. The hired candidate must possess and maintain a valid Driver's License, a current Defensive Driving Course Certification from the State of New Mexico or must pass and receive Defensive Driving Course Certification and remain certified as a condition of continued employment.

In addition, the hired candidate must have a valid state identification card. The hired candidate must show Public Safety Telecommunicator (PST) certification through the NM Law Enforcement Academy (LEA) or accredited satellite academy within one year of their hire date.