Director, MDU & MTU Operations

Major Duties

Classification : Exempt / Non-Bargaining

Position may be located remote. #LI-Remote

Fidium is where next-generation fiber meets next-level opportunity. With a vision to be America's favorite fiber internet and network services provider, we deliver lightning-fast and reliable connections to families, businesses, and communities.

Backed by one of the nation's top 10 fiber networks, Fidium is driven by a team of 2,500 employees. We champion innovation, integrity, and continuous improvement-empowering every team member to make a meaningful impact.

Fidium is scaling fiber delivery across a multi-state footprint. This role owns the operational engine that turns signed agreements into live, billable properties with predictable timelines, clean launches, and accurate financial outcomes.

This is not a sales leadership role. It is an accountability role. This role is primarily remote with preference given to candidates based in the Northern New England (NNE) region - MA, NH, ME or VT.

You are the single point of ownership for MDU and MTU operational execution from post signature intake through construction readiness, post wiring, launch, and handoff to steady state operations. You set the readiness bar, control vendor performance, enforce workflow discipline, and decide when a property is ready to go live.

Sales brings deals. Engineering builds the network. You make it all work together.

Responsibilities

End to end program ownership

• Own the full lifecycle for MDU and MTU properties including intake, readiness, post wire, launch, and transition to operations across both Access and Bulk models
• Serve as the final operational gate for launch readiness. Properties do not launch without your approval
• Build and maintain detailed launch plans, milestone tracking, and risk registers for each property
• Run weekly operating cadence reviews with Sales, Engineering, Construction, Field Ops, Billing, Care, and vendors
• Act as escalation owner when timelines slip or execution quality is at risk

Workflow design and operating discipline

Financial rigor and IRR accountability

Data integrity and systems ownership

Vendor selection and performance management

Stakeholder experience

What success looks like

Qualifications

Nice to have

Benefits Offered

We are proud to offer a comprehensive and competitive benefits package :

Salary

Pay range (commensurate with skills and experience) : $91,766 - $138,960

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.