Personal Insurance Claims Representative

Job Description

Job Description

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all : our employees, customers and communities.

Responsibilities

We are seeking an experienced Insurance Claims Representative to join our team. The successful candidate will be responsible for managing and processing claims for personal lines insurance policies, such as home, auto, and liability insurance in addition to commercial policy holder claims. The role requires a person who is detail-oriented, empathetic, and able to work under pressure. The successful candidate will help to coordinate the claims process with internal and carrier stakeholders, providing guidance, support and information.

• Review and investigate personal lines claims, including property, auto and liability claims
• Review and interpret insurance policy language, endorsements, and exclusions to determine coverage and limitations.
• Communicate with policyholders, agents, brokers, underwriters, and other relevant parties to gather necessary information and documents
• Determine coverage and liability of claim
• Develop and execute a plan to resolve the claim in a timely and efficient manner
• Evaluate damages and negotiate settlements with claimants and other parties involved
• Document and maintain accurate records of claim status and updates
• Provide excellent customer service to policyholders and agents throughout the claims process
• Participate in training and development opportunities to enhance knowledge of the insurance industry and claims management

Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

Qualifications