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Technical Support Engineer
Technical Support EngineerICONMA • Clarksville, TN
Technical Support Engineer

Technical Support Engineer

ICONMA • Clarksville, TN
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  • [job_card.full_time]
[job_card.job_description]

Our Client, a Technology company, is looking for a Technical Support Engineer for their Clarksville, TN location.

Responsibilities :

  • This role is a support engineer position that will manage / triage a ticket queue of quality issues identified in a data center environment :
  • Perform first level investigation of issues submitted to a quality team project queue to ensure proper information is submitted, gather needed information, perform initial analysis, and hand off to senior engineer (or resolve for simpler issues).
  • Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation.
  • Review fleet data to identify issues associated with deployment / production and then create bugs to hand off to the correct partner teams for resolution.
  • Gather and analyze manufacturing / field data within the data center environment to extract actionable insights and continuous improvement opportunities.
  • Monitor, review and present product performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making.
  • Review, edit, improve, and create technical documentation (deployment guides, population documents, repairs guides) based on data, investigations, technician feedback, and quality fundamentals.

Requirements :

  • Bachelor's degree in Mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience
  • years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution
  • Experience in data analysis and visualization using SQL, JMP, or Python+
  • People skills to work with and influence others
  • Background in troubleshooting / repair of server / storage and networking products
  • Knowledge of spreadsheets and databases
  • Experience working in a hardware development (R&D) lab environment
  • Experience working in a data center environment

    • Why Should You Apply?

  • Excellent growth and advancement opportunities
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