REFERRAL SPECIALIST

Summary : This position supports the Organization by functioning as a liaison between patients and health care providers or agencies in assisting, organizing, coordinating, and providing optimal health care service.

Reports to : Clinical Systems and Quality Manager

Supervises : N / A

Dress Requirement : Business casual

Work Schedule :

Monday through Friday during standard business hours Times are subject to change due to business necessity

Non-Exempt

Job Duties , these are considered essential to the successful performance of this position :

• Collects and evaluates information about a patient in regard to opportunities to assist in achieving patient / family need, continuity of care and realistic outcomes
• Refers and coordinates appropriate processes as assigned
• Researches, documents and informs co-workers and patients about the available health resources at the local, state and federal levels
• Notifies the patient of appointments scheduled, makes follow-up calls to specialist to ensure that client attended appointments and reminds provider to submit a Consultation Report
• Maintains competency in obtaining and inputting medical information to and from clinical and / or other information systems including accessing information as required to complete the referral process
• Accurately, clearly and efficiently documents actions taken and activities performed
• Provides continuity of care to each patient and their family members
• Completes Prior Authorizations / Pre-Certification for procedures for that patients are referrals
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice

Job Qualifications (Experience, Knowledge, Skills and Abilities)

Equipment Operated : Telephone

Computer

Printer

Fax machine

Copier

Scanner

Credit card machine

Calculator

Other office equipment as assigned

Facility Environment :

Heart of Ohio Family Health operates in multiple locations, in Columbus, OH area. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All facilities are ADA compliant.

The office area is :

Physical Demands and Requirements : these may be modified to accurately perform the essential functions of the position :