Hyatt Place Charlotte Airport Tyvola Road - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence :  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication :  Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving :  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability :  Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills :  Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Travelers can settle in to their home away from home at our business hotel near Charlotte Airport. Hyatt Place Charlotte Airport / Tyvola Road hotel is located near Bank of America Stadium, Spectrum Center, Carowinds, Billy Graham Library, and Noah’s Event Center. Our guests relax in our spacious rooms with separate living and sleeping areas and free Wi-Fi access. Featured amenities include outdoor pool, 24hr fitness center, complimentary shuttle service and onsite dining.

Application deadline for Colorado positions :

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