Position Purpose/Summary
The Tier 2- Technical Support Provides basic remote network surveillance and first tier trouble shooting in a 24/7hr environment which may require shifts outside of standard business hours. Tests, locates and repairs semi-complex equipment problems. Performs basic configuration and fault management for wide array of platforms in the network including but not limited to different types of Calix nodes, Meta voice switching platform, and an assortment of adjunct and peripheral systems, and transport.
Primary Duties & Responsibilities
Knowledge, Abilities, & Skills for Success
Qualifications
At a minimum, the Tier 2 – Technical Support role requires a High School Diploma/GED and 2-4years experience in a technical role with basic level of knowledge of telecommunication networks.
Physical Demands
Select one the following for the each of the items listed below:
StandingN☐O☒F☐C☐
Walking N☐O☒F☐C☐
Sitting N☐O☐F☒C☐
Reach Outward N☐O☐F☒C☐
Reach Above Shoulder N☒O☐F☐C☐
Keyboarding N☐O☐F☐C☒
Hearing N☐O☐F☐C☒
Perceiving N☐O☐F☐C☒
Communicating N☐O☐F☐C☒
Distinguish Colors N☐O☐F☒C☐
Lift/Carry:
Up to 10 lbs N☐O☒F☐C☐
Push/Pull:
Up to 10 lbs N☐O☒F☐C☐
American Broadband Holding Company, dba Fastwyre Broadband, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Tier 2 - Technical Support • Overland Park, KS, US
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