A company is looking for a Service Desk Technician (Tier 1) to provide technical support to corporate clients.
Key Responsibilities
Provide support via phone, e-mail, and chat for various PC hardware and software applications
Troubleshoot issues related to Microsoft Operating Systems and Office products
Handle 50-60 support issues per day efficiently and utilize Active Directory for user management
Required Qualifications
Trade School Certificate or Associate Degree in a related field
1 year of experience in a call center or service desk environment
Knowledge of Windows 7, Windows 10, and Office 365 support
Experience with ticketing systems like ServiceNow
Proficient use of Microsoft Office applications
Service Desk Technician • Van Nuys, California, United States
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