Enterprise Customer Success Manager

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities

Serve as the primary point of contact for 30-40 Enterprise customers, building strong relationships

Conduct regular check-ins and technical health checks to align solutions with customer needs

Develop strategic account plans and identify expansion opportunities based on customer requirements

Required Qualifications

5+ years of experience in Post Sales / Customer Success / Solution Architecture

Strong technical aptitude, preferably in cybersecurity or identity solutions

Demonstrated business acumen with the ability to manage executive relationships

Experience managing customers with 6-figure+ ARR contracts

Knowledge in Networking and Information Security, with familiarity in Linux and Windows environments