Intake Coordinator

Benefits : Paid time off

POSITION DESCRIPTION An Intake Coordinator operating within the framework of the mission, standards and philosophy of hospice :

• Supports the Perfect Phone Encounter structure.
• Supports the Community Relations Team and the Clinical team in the gathering of data and documentation that will assist in the validation of palliative and hospice eligibility. o If the referral meets eligibility criteria, this role will expedite the patient’s admission process by facilitating a smooth transition from referred to admitted status.
• This role verifies that documentation is in order to complete the admission process.
• Collaborates and communicates with all members of the community relations team and clinical team.
• Demonstrates excellent verbal and written communication skills.
• Proficient in the Perfect Phone Encounter and in their ability to engage with patients, families, physicians, referral sources and staff, as communication is the cornerstone of the Intake Coordinator.
• The Intake Coordinator participates actively in meeting the goals, standards and objectives of the organization and demonstrates an ongoing commitment to his / her professional growth.

Job Description

Communication and Interpersonal Relationship Skills :

Hours Worked

Education / Experience High school diploma or GED required; associate’s degree preferred

1–2 years of healthcare or hospice administrative experience preferred

Familiarity with medical terminology and insurance processes

Proficient in Microsoft Office and EMR systems (e.g., HCHB, MatrixCare, or similar)

Excellent communication, organizational, and multitasking skills

Compassionate, professional demeanor and strong attention to detail