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Logistics Coordinator
Logistics CoordinatorConfidential • Telford, PA, United States
Logistics Coordinator

Logistics Coordinator

Confidential • Telford, PA, United States
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Responsibilities :

Shipment Planning & Coordination

  • Provide accurate and timely freight quotes with a focus on securing the best possible pricing and service level.
  • Plan, schedule, and monitor inbound and outbound shipments to meet both customer delivery requirements and internal priorities.
  • Coordinate logistics for final product delivery, ensuring on-time, damage-free arrivals to construction job sites and other destinations.
  • Manage end-to-end customer communication related to shipments, including pre-shipment confirmation of delivery details and site readiness, as well as post-delivery follow-ups to ensure successful receipt and customer satisfaction.

Carrier & Broker Management

  • Build and maintain strong relationships with freight carriers and brokers to ensure cost-effective and reliable transportation solutions.
  • Monitor carrier performance, including pickup and delivery compliance, and address any issues proactively.

    • Communication & Internal Collaboration

  • Partner closely with in-house support teams to ensure clear communication of shipment timelines and customer expectations.
  • Liaise with the Warehouse Shipping Manager to align daily pickups, deliveries, and shipping priorities.

    • Tracking, Reporting & Claims

  • Track all shipments across multiple channels and ensure visibility for internal teams and customers.
  • Manage freight claims and ensure timely resolution of damage / loss issues.
  • Maintain organized and accurate records of all shipping and logistics activities.
  • Generate regular reports for leadership, including freight cost analysis, margin tracking, and KPI performance.

    • Process Optimization & Support

  • Identify and implement tools or systems to improve freight visibility and communication throughout the sales and shipping process.
  • Conduct regular freight cost reviews to identify opportunities for savings and improved margins.
  • Support the ongoing development of logistics policies, procedures, and best practices.

    • Qualifications

  • Bachelor's degree preferred, ideally in Logistics, Supply Chain Management, or a related field. Equivalent industry experience will be considered in lieu of a degree.
  • Minimum of 4 years' experience in transportation, logistics coordination, dispatching, carrier management, freight operations, or similar roles.
  • Prior experience handling shipments to construction job sites or transporting wood / building products strongly preferred.
  • Familiarity with Transportation Management Systems (TMS); hands-on experience preferred.
  • Proven ability to manage multiple shipments and priorities in a fast-paced environment.
  • Strong customer service mindset with experience communicating directly with clients about logistics expectations.
  • Detail-oriented with a focus on accuracy, follow-through, and documentation.
  • Proficiency in Microsoft Office (especially Excel) and other logistics or ERP systems a plus.
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