Senior Practice Director, Chronic Care Management

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

The Senior Practice Director (SPD), Chronic Care Management, is responsible for the overall practice operations of Chronic Care services. This role supports the strategic execution of Chronic Care Management (CCM) service line initiatives, including leadership and individual contributions over its people and processes. Through collaboration with various departments across Integrated Care Delivery, Product and Engineering, Marketing, Sales, Client Success, Client Implementation, Data Science, and Analytics, the SPD is responsible for timely delivery of CCM business objectives, addressing barriers that may inhibit successful execution of the service, identify and driving proactive solutions to position the long-term success of the CCM program and organizational goals.

The Senior Practice Director drives capabilities and processes supporting growth of the product by partnering with cross functional leadership on strategic initiatives geared toward improving market position, operational efficiency, patient experience, and clinical outcomes. This role requires decision making that will materially affect the overall division and the organization's financial objectives, performance objectives, and strategic results.

Essential Duties and Responsibilities

Operational Management : 50%

Oversee the daily operations of the virtual healthcare team (including health coaches, registered dieticians, nutritionists, nurses, medical assistants, and other support personnel) to ensure efficiency and effectiveness.

Provide active leadership to the operations team by fostering accountability, professionalism, and collaboration both intra and interdepartmentally.

Design and maintain performance tools and reporting systems to track key metrics. Analyze data trends to assess operational effectiveness, identify gaps, and recommend strategies for continuous improvement.

Advance operational business design to continually improve the products and services offered to patients.

Collaborate in the development and execution of strategic plans that drive practice growth, strengthen financial performance, and elevate service quality.

Staff Management : 25%

Recruit, onboard, and develop staff to build and sustain a high-performing team. Provide ongoing coaching and performance management to ensure team success.

Provide leadership and support to staff, ensuring adherence to best practices, compliance and regulatory requirements. Develops and complies with appropriate policies to be evaluated and maintained.

Stakeholder and Service Line Management : 25%

Collaborate with the Service Line General Manager and internal teams to support growth of the product and continuous improvement initiatives.

Foster a positive work environment through proactive communication and problem-solving.

Lead cross-functional projects from initiation to completion, ensuring timelines, budgets, and quality standards are met.

Drive standardization of processes and communications to ensure alignment with departmental goals with broader organizational impact.

Promote innovation to improve workflows and successful CCM delivery.

Monitor financial performance and implement corrective actions as needed.

Other duties, as needed.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

Yes

Qualifications Expected for Position

Master's Degree preferred in MBA, MHA, MPH, MSN, MSW,or other advanced degrees in healthcare, business, or nutrition-related fields.

Demonstrated ability to effectively lead change in a fast-paced growing organization.

Excellent oral and written communication skills.

Ability to function in a fast-paced, high-pressure environment and to be able to meet deadlines under extreme pressure.

Well-organized self-motivator with a high Say-Do ratio.

Outstanding team player with strong interpersonal skills. Interacts effectively with staff, employees, leaders and providers.

Ability to generate, analyze, and summarize reports and documentation accurately and efficiently

Ability to work remotely, with the flexibility for on-call responsibilities and travel, as needed.

The above qualifications, knowledge, experience, and / or background are expected but not required for this role.

The below qualifications, knowledge, experience, and / or background are expected for this role.

Bachelor's degree required in a relevant field such as Healthcare Administration, Nursing, Nutrition, Dietetics, Public Health, or related discipline.

7+ years of operational leadership in a multi-specialty practice and or virtual care setting.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

The base salary range for this position is$170,000 - $180,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here : Teladoc Health Benefits 2026 .Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission .

Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn .

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity / expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as : Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link .