Assistant Community Manager

Description

Job Overview :

The onsite  Assistant Community Manager  assists in the everyday questions and needs of the residents; serves as liaison with staff and vendors; performs site reviews and processes covenants compliance correspondence; attends scheduled Board meetings (as requested) supports the Association’s community management team through timely completion of assigned administrative and project duties.

Compensation :  $30-31 / hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities :

• Acknowledge and greet all residents and guests in a friendly courteous manner.
• Handle questions or calls from board members, homeowners and vendors or refer to the appropriate staff member for assistance.
• Monitor security cameras and act if inappropriate behavior of a member is noted.
• Inform CM or other senior staff member of any injury or behavior incident, complete incident report and / or call law enforcement or emergency crew as needed.
• Consistent use and maintenance of information in Connect, Tasks and other FirstService database programs as assigned.
• Create clear, concise, professional and accurate written communication to residents in a timely manner.
• Move management; perform move coordination duties as assigned.
• Perform site reviews and related correspondence and follow-up as assigned.
• Support staff to complete administrative duties.
• Support staff to receive and process ARC applications,
• Maintain and generate all required association and management reports.
• Operate and manage the access card and directory access system.
• Make every attempt to enforce rules and regulations in a professional manner.
• Assist with light general maintenance and set up as required.
• Process reported maintenance items to appropriate staff member or vendor.
• Inventory and maintain an adequate level of all supplies.
• Maintain an organized and clean workspace according to company procedures.
• Complete company training as assigned, attend all mandatory company functions and adhere to FirstService Residential Standards of Operation.
• Other duties assigned as needed.
• Answer phones, pick up mail, and respond to emails
• Create and distribute vehicle tag forms, set up vehicle tags in ISN system, and distribute tags to residents
• Create, track, distribute, and update new homeowner packet. Request ownership / rental proof from new homeowners and track their contact information. Update Connect once it changes over to new owner.  Assist new homeowners and tenants with customer service.
• Assist with projects as needed, such as ordering new gate signs, renewing and decreasing AT&T contracts, and researching trash vendors, etc.
• General office work
• Perform check deposits
• Daily contact with gatehouse
• Check up on CCMR room contact the Ritz for repairs, etc.
• Contact PG&E about streetlight repairs

Skills & Qualifications :

Education & Experience :

Physical Requirements and Working Environment :

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics are normal office conditions.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Full time position.  Typical schedule, Monday through Friday, 8 : 30 a.m. – 5 : 00 p.m.  Workdays, hours of work and location may vary and overtime work will be required from time to time.  This position does require working occasional evenings, weekends and some holidays per the direction of management.

Consistent and regular attendance required.

What We Offer :

About Us :

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visit  www.fsresidential.com / california

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.