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Bilingual Korean/ Vietnamese Customer Support Specialist
Bilingual Korean/ Vietnamese Customer Support SpecialistBlinkRx • Pittsburgh, Pennsylvania, United States
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Bilingual Korean / Vietnamese Customer Support Specialist

Bilingual Korean / Vietnamese Customer Support Specialist

BlinkRx • Pittsburgh, Pennsylvania, United States
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  • [job_card.full_time]
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Hi,

BlinkRx is hiring "Bilingual Korean / Vietnamese Customer Support Specialist" to work Fulltime with us. Interested candidates can apply to "".

Position : Bilingual Korean / Vietnamese Customer Support Specialist

Location : Pittsburgh, PA and Chesterfield, MO

Responsibilities :

  • Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
  • Provide patient care to accurately support pharma programs and triage to appropriate teams when required
  • Strive to meet and exceed structured performance targets.
  • Document all call information and data discovery according to operating procedures
  • Utilize Knowledge Base materials as a foundation for resolving inquiries
  • Maintain confidentiality of patient and proprietary information
  • Develop a working knowledge of company related security and privacy practices.
  • Participate in continued education on product changes, new features and product launches
  • Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Requirements :

  • Bilingual Korean required, with strong command of the English language
  • High school diploma or GED required, Bachelor’s degree strongly preferred
  • Customer service or inbound call center experience required
  • Healthcare, pharmacy or other relevant industry experience strongly preferred
  • Strong verbal and written communication skills
  • Sound technical skills, analytical ability, good judgment, and strong operational focus
  • A passion for providing top-notch patient care
  • Ability to work with peers in a team effort and cross-functionally
  • Strong technical aptitude and ability to learn complex new software

    • Location / Hours :

  • Full time position, on-site in Pittsburgh
  • Availability Monday-Friday across various shifts, including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm
  • OR open for availability for 4 day 10 hour shifts from 10am-8 pm
  • Availability for rotating Saturday shifts 9am-5pm
  • Scheduling flexibility, as your schedule may change over time according to business needs

    • Benefits :

  • Medical, dental, and vision insurance plans that fit your needs
  • 401(k) retirement plan
  • Paid time off, sick time & holidays
  • Paid parental / baby bonding leave
  • Daily meal stipend for onsite marketplace
  • Pre-tax transit benefits and free onsite parking
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    Bilingual Customer Support Specialist • Pittsburgh, Pennsylvania, United States

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