Director, Operations

Build a Bigger, Better, Bolder Future

Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.

Your Mission :

In this role, you will perform as a business consultant to franchisees in assigned international markets. You will maintain an ongoing liaison between Little Caesars and franchisees to provide tools, counsel and advise either directly or through functional experts, to franchisees in all aspects of their business and store operations, including : food and labor cost control; expense control; overall financial analysis; safety and sanitation; product quality control; training; customer relations; marketing; development; and supply chain. Successful execution of the job's responsibilities will be reflected in improving sales trends, increasing franchisee and corporate profitability, acceptable and improving operational execution, franchisee participation in corporate programs and similar demonstrations of overall business improvement and customer service.

How You'll Make an Impact :

• Serve as a liaison between corporate office departments and franchise owners in assigned markets. As such, establish and maintain effective working relationships with home office departments to ensure integration of business functions.
• Oversee franchise operations in assigned countries. Conduct store and operational evaluations to ensure company standards are consistently met or exceeded. Make recommendations to improve franchise overall success.
• Oversee re-opening, training, post-opening training and ongoing training programs as needed. Oversee and support franchisees staff during all new store openings.
• Coordinate development of annual cohesive marketing plan with franchisee and appropriate corporate staff to improve sales trends in each respective country. Oversee the development and implementation of store grand openings and ongoing marketing efforts.
• Conduct financial business reviews on an annual basis with each franchisee with the assistance of appropriate Finance staff.
• Travel to and within regions as required to fully understand market dynamics, isolate new development opportunities and assist current franchisees with their specific needs.
• Monitor and guide overall New Store development process in assigned market(s).
• Assist the Supply Chain functions (sourcing / purchasing, quality assurance and distribution) in monitoring product availability, quality, consistency and distribution efficiencies.
• Ensure all out-of-specification issues, in all areas, are resolved promptly. Write timely letters following market visits documenting highlights of operations and other business concerns and utilize an effective process to ensure follow-up and continuity in dealing with issues is addressed.
• Adhere to the corporate travel policy and effectively plan to travel to achieve goals, while maintaining expenses at budgeted levels.
• Assist Research and Development (R&D) in developing new products for International markets.

Who You Are :

Where You'll Work :

Little Caesar Enterprises, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify.