System Administrator (Partial WFH / MSP) (New York)

We are a cybersecurity forward Managed Service Provider with a culture built on autonomy, trust, and technical excellence. The team supports a diverse client base and invests heavily in learning with ongoing paid training, no PTO tracking, and a $1,000 home office setup credit.

We are hiring a System Administrator with MSP experience to support clients across Mac and Windows environments. This is a hybrid WFH rle with occasional onsite visits in Manhattan when needed. If you are a curious self starter who enjoys solving problems without hand holding and communicating calmly with end users, this is a strong fit.

What You Will Do

Provide remote support with occasional onsite support in Manhattan

Support Mac and Windows users across laptops, desktops, mobile devices, and peripherals

Troubleshoot Microsoft 365, Google Workspace, printing, and networking issues

Set up new workstations, perform upgrades, and configure cloud services

Assist with light project work including network setups, server deployments, and VoIP migrations

Communicate clearly and empathetically with end users under pressure

Create and maintain documentation to improve resolution speed and knowledge sharing

What You Bring

Previous MSP experience supporting multiple client environments

Professional experience supporting both macOS and Windows

Strong troubleshooting skills across endpoints, Microsoft 365, and basic to intermediate networking

Great client facing communication and customer service skills

Self managed and able to prioritize your own workload

Commutable to Manhattan

Location, Pay, and Benefits

Partial WFH schedule

$70,000 to $80,000 base salary

$1,000 home office setup credit

Company provided computer

Unlimited PTO

Paid training and certification support

401k with employer contribution and immediate vesting

Medical plan options including HSA option

Short term and long term disability

Life and supplemental coverage options

Flexible parental leave