Operations Analyst

Operations Analyst

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Job Description

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Line of Business Job Description

The Operations Analyst is responsible for evaluating and testing established operational procedures to ensure quality and compliance with company standards, regulatory requirements, and best practices. This role involves identifying gaps, reporting test results, recommending improvements, and maintaining documentation to support continuous process excellence and optimization. The role directly supports the Global Banknotes line of business within the Cash & Transportation division.

Responsibilities

Assists with coordination of implementation for products, services, and operational solutions

Supports the design, documentation, implementation, and monitoring of new products and services

Provides guidance regarding procedural, technical, and operational changes

Expands business products knowledge within operations environment

Builds network by developing relationships with partners and teammates

Inspects data to identify issues and trends

Collects and interprets data to validate operational processes

Conduct quality testing and validation of established procedures across operational workflows.

Review process / documentation for accuracy, completeness, and compliance with internal and external standards.

Perform audits and inspections to verify adherence to approved procedures and guidelines.

Identify deviations, risks, and areas for improvement; document findings, report accordingly and propose corrective actions.

Collaborate with test of control team members / cross-functional teams to ensure quality standards are met.

Maintain detailed records of testing results, audit reports, and corrective actions.

Support training initiatives by providing feedback on procedural clarity and effectiveness.

Ensure compliance with industry regulations, laws, company policies, and quality management systems.

Execute reporting deliverables within established timeframes (monthly, quarterly, annually, etc.).

Participate in quality assurance call listening sessions.

Required Qualifications

24 years of experience in quality assurance, process auditing, or compliance testing.

Strong understanding of quality control principles, process documentation, and regulatory standards.

Proficiency in data analysis and reporting tools (Example : Excel, Tableau).

Excellent attention to detail and problem-solving skills.

Strong communication and collaboration abilities.

Strong organizational and time management abilities.

Easily adapts to, and supports, change

Desired Qualifications

Experience with quality assurance standards.

Knowledge of risk assessment and mitigation strategies.

Skills

Attention to Detail

Customer and Client Focus

Monitoring, Surveillance, and Testing

Process Performance Management

Research

Adaptability

Business Analytics

Critical Thinking

Reporting

Written Communications

Data Management

Policies, Procedures, and Guidelines Management

Process Design

Process Effectiveness

Strategic Thinking

For internal employees, participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.

Shift : 1st shift (United States of America)

Hours Per Week : 40