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Software Support Analyst II
Software Support Analyst IINorthwest Educational Service District • Everett, WA, United States
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Software Support Analyst II

Software Support Analyst II

Northwest Educational Service District • Everett, WA, United States
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Employment Conditions

This position is open to INTERNAL applicants only

260 work days per year, 8 hours per day, 5 days per week. Partial telecommuting options may be available after a successful 6 month probationary period.

Pay is 90% salary range until proficiency is reached.

Work is performed in an office environment, however, approximately 50 percent of this time may be spent working at the various school district locations. Routine travel is required to visit local school districts as well as for workshops and conferences. Sitting for extended periods of time working at a computer terminal is common. Lifts and carries a maximum of 15 pounds. Adequate manual and finger dexterity, hearing, speech and vision are necessary to perform the essential functions of this position.

Hazards : Those present in a normal office environment. Routine travel may pose potential hazards including driving in inclement weather.

Conditions of Employment

  • Does the law allow you to become employed in the U.S.? (You will be required to furnish proof of U.S. citizenship or alien identification documents entitling you to work in the United States if you are hired.)
  • Are you physically able to perform the duties of the job for which you are applying with or without reasonable accommodation?
  • I authorize Northwest ESD 189 to make an investigation of my personal, educational, vocational, or employment history. I further authorize any current or former employer, firm, corporation, educational or vocational institution or government agency to provide Northwest ESD 189 with any information they have regarding me. I hereby release and discharge Northwest ESD 189 and all those who provide information from any and all liability as a result of requesting, furnishing and receiving this information.
  • I understand that references and personal information, which become part of this application will be regarded as confidential and will not be revealed to me.
  • I certify that all statements made by me on this application are true and complete. I understand that misrepresentation or falsification of statements made in this application constitutes grounds for immediate dismissal or refusal to hire.
  • I understand that a criminal history on all applicants considered for hire by the NWESD shall be requested through the Washington State Patrol and / or Federal Bureau of Investigations (FBI) as a pre-employment prerequisite.

General Questions

  • Where did you first learn of this job posting?
  • Please describe your experience analyzing and resolving complex client-reported issues, particularly within a Student Information system such as Skyward School Management or similar software management systems.
  • What is your experience working with : Windows, Mac, or current operating systems; Microsoft Office tools including Excel, Word, and Outlook; Report Builders; and Skyward School Management Software?
  • Please tell us about your experience with developing, presenting, and evaluating training curriculum.
  • What is your experience with working in a team setting, sharing information, and assisting others with customer support?
  • Application Requirements

    A complete application packet for this position must include the following attachments :

  • Letter of Interest
  • Resume
  • Other attachments are optional and may be included at your discretion.

    Benefits

    Medical Insurance; Dental and Vision insurance with 100% paid premiums for employee and eligible dependents; Annual Paid Leave - (20-25) Vacation days, (12) Sick days, (1) Floating Holiday, (13) observed Holidays, Bereavement Leave, Jury Duty Leave; Tuition Reimbursement; Long Term Disability; Basic Life Insurance; WA State Dept. of Retirement Systems Membership -Teachers' Retirement System (TRS) or Schools Employees' Retirement System (SERS); Deferred Compensation Program (DCP) offering 457 deferred savings plan; Flexible Spending Accounts for medical and dependent care; Voluntary Employees' Benefits Association (VEBA) participation; Employee Assistance Program; Professional Development opportunities.

    Attachments

    Letter of Interest

    Resume

    Other

    References

    Classified Reference : 2 of 5 external references required.

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