Customer Success Advisor - AMER

Customer Success Advisor

As a Customer Success Advisor, you'll support customers by helping them realize more value from their Autodesk solutions. Your strong understanding of customer needs and proactive approach will allow you to create positive experiences across the customer journey. Our Customer Success team is a collaborative, driven, global organization devoted to providing excellent experiences for our customers. We're dedicated to helping our customers succeed with their Autodesk solutions so that they achieve their goals, and we earn their loyalty. As a team member, you'll be encouraged to contribute ideas and shape our customer success practices. This will be a hybrid position in our Denver office.

Responsibilities :

• Proactively engage with customers based on triggered risk signals
• Establish strategies to increase customer product usage and value
• Identify and assist at-risk accounts to ensure customer success
• Collaborate with Sales, Renewals, Channel Partners, Support, and Services to support customer needs
• Deliver a high-quality experience that strengthens customer satisfaction and loyalty
• Identify opportunities to expand customer relationships through valuable interactions

Minimum Qualifications :

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting benefits.autodesk.com.

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $49,100 and $79,420. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive.