Technical / Field Service Technician - (OK and AR Territory)

Metalcraft of Mayville

Metalcraft of Mayville is an Equal Opportunity Employer : Minorities / females / veterans / individuals with disabilities / sexual orientation / gender identity

Technical / Field Service Technician - (OK and AR Territory)

US-MS-Brandon

Job ID : 2025-4080

Type : Regular Full-Time

# of Openings : 1

Category : Sales

Scag Southwest

Overview

The Field Service Technician is a team member assigned to a specific region to work to resolve, identify, and provide best in class technical service support of various outdoor power equipment products. The region covered by this role includes Oklahoma and Arkansas. In addition, the Field Service Technician will provide training and support to dealers in their specified territory. This position requires up to 75% travel during peak season to fully assist in the diagnosis and repair of Scag Power Equipment products. Travel is required and is otherwise remote.

Responsibilities

• Essential duties :
• Handle dealer and customer technical support calls, e-mails, letters, etc. or on-site for specified territory.
• Handle Pro-Gold Dealer contacts for specified territory.
• Manage and priorities work load demands efficiently.
• Communicate with, and assist Scag Territory Sales Managers with service, warranty and parts concerns as needed.
• Assist dealers and end users with machine troubleshooting and diagnosis.
• Assist dealers and end users with parts questions / concerns.
• Provide in-field on site support assistance to dealers - when applicable.
• Follow all corporate procedures and objectives while representing Scag Power Equipment.
• Complete field reports with information pertaining to issues and resolutions reported in specified territory.
• Perform all duties as requested.
• Customer Contacts
• Assist with customer contacts sent in via social media, email, etc. - when applicable.
• Coordinate, manage & distribute of any complaints with technical support staff - when applicable.
• Training
• Participate in dealer training seminars.
• Assist with creation and development of training materials.
• Miscellaneous
• Assist with improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.
• Assist engineering, research and development with field requests as required.
• Additional duties as required.

Qualifications

Skills Required :

Education / Experience :

Compensation details : 7.24-7.25

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