Implementation Specialist - Health-tech (US)

Who We Are

We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry.

This job requires up to 50% travel throughout the US. Candidates should live within an hour to a major airport.

While we are a remote-first company, we are currently only able to hire candidates located in the following U.S. states: CA, CO, FL, GA, IL, OK, OR, PA, RI, TX, UT, and WA. We hope to expand to additional states in the future.

Who We're Looking For

We are looking for a highly organized and tech-savvy Implementation Specialist to lead the onboarding of clinics onto the Adoreal platform. This role involves project management, coordination across internal and clinic teams, and hands-on support with software setup, workflow digitization, data migration, and training. You will serve as the primary point of contact for clinics, ensuring a seamless and structured implementation process.

Responsibilities

Project Management & Coordination

• Serve as the main liaison between Adoreal and the clinic during onboarding.
• Facilitate data migration from the clinic’s existing systems in collaboration with technical teams.
• Organize and structure clinic data to align with Adoreal’s analytics framework and standards.

Software Setup and Data Migration

• Support the implementation and configuration of Adoreal’s EMR and CRM systems.
• Manage project timelines and track key milestones, deliverables, and dependencies.
• Coordinate efforts across internal teams (technical, CRM, training) and clinic stakeholders.
• Identify potential risks, communicate status updates, and resolve issues efficiently.

Training & Support

• Provide training and onboarding support to clinic staff, ensuring smooth adoption of systems.
• Develop and deliver onboarding documentation, training guides, and resource materials.
• Monitor post-go-live adoption and address ongoing support needs.

Candidate Profile

Experience & Background

• Minimum 3 years of experience in healthcare onboarding, software implementation, or project coordination.
• Hands-on experience with EMR systems and CRM platforms in a healthcare or clinical setting.
• Demonstrated success in managing multiple onboarding or implementation projects.

Skills & Competencies

• Strong project coordination and organizational skills.
• Technical fluency with EMR/CRM systems, data migration, and digital workflow tools.
• Ability to clearly communicate and guide clinic stakeholders through new system adoption.
• Collaborative, adaptable, and solutions-focused approach.

Requirements

Qualifications

• Minimum 7 years of experience in healthcare onboarding, software implementation, or project coordination.
• Hands-on experience with EMR systems and CRM platforms in a healthcare or clinical setting.
• Demonstrated success in managing multiple onboarding or implementation projects.
• Deep familiarity with healthcare workflows, including patient intake, documentation, billing, scheduling, and compliance.
• Experience in training clinical and administrative staff on new systems
• Ensures implementations align with legal and regulatory requirements, especially in data handling and access control

Benefits

What We Offer

At Adoreal, we believe in supporting our team’s well-being and growth through comprehensive benefits and a collaborative, people-first culture. As a globally remote company, we prioritize flexibility, inclusivity, and teamwork rooted in the Adoreal principles.

Benefits & Perks:

• Healthcare coverage for you and your family
• Paid time off (PTO) and paid holidays
• Performance-based bonuses and company equity opportunities
• Fully remote work environment with flexible schedules
• Collaborative and thriving team culture guided by Adoreal’s core values

Why Adoreal?

Joining Adoreal means becoming part of a high-performing, ambitious team that works hard, achieves extraordinary results, and enjoys the rewards that follow. Every employee receives equity, aligning us all in our shared success. Promotions and growth opportunities are limitless, driven only by your performance and dedication to our core principles:

• We do what is best for the company, not what is best for individuals of the company—we take pride in our work, but not in pride itself—the success of Adoreal is more important than our egos.
• We always share relevant information and admit our mistakes freely and openly (even when it is worrisome or uncomfortable to do so). Candid communication and a solution-oriented mindset is rewarded.
• We innovate by finding the right problems, then solving them. We thrive on change that minimizes complexity and improves situations for our stakeholders.
• We incentivize efficient results & people over process and focus only on the work that creates the most value for our stakeholders.
• We are quietly confident and openly humble, being tenacious in our quest to perform and inspire others with our thirst for excellence.
• We do not bow up and knock down—we care about our teammates and treat all of them with respect, regardless of their level within the company.
• We are steadfast in our pursuit to better our company, our colleagues, and ourselves. When we hire, we only hire people who bleed our principles and who will hopefully be our replacement one day.

At this time, Adoreal is not offering visa sponsorship for this position. Candidates must have current and valid authorization to work in the country where they are applying. We comply with all applicable employment and immigration laws, including U.S. regulations, and encourage applicants to verify their work authorization status before applying.

Adoreal is an equal opportunity employer committed to fostering a diverse, inclusive, and fair workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable U.S. law (EEOC) or local employment regulations where we operate. We encourage applications from candidates of all backgrounds.
Accommodations for disabilities are available upon request throughout the recruitment process.

*We are not working with search firms for this role, thank you*