Salesforce Service Cloud ArchitectAmpstek • Hartford County, CT, United States
Salesforce Service Cloud Architect
Ampstek • Hartford County, CT, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Salesforce Service Cloud Consultant Salesforce Administrator Salesforce Platform Developer I (Nice to have) Salesforce Advanced Administrator 🔗 LinkedIn
Salesforce Service Cloud Architect
Onsite at Hartford, CT or Minneapolis, MN
Contract
Required :
- 10+ years of hands-on experience in configuring and customizing Salesforce Service Cloud.
- Experience with Salesforce Lightning, including Aura Components and LWC (Lightning Web Components).
- Collaborate with business stakeholders to gather requirements and propose scalable solutions for robust Service Cloud applications.
- Leverage standard Service Cloud functionality wherever possible and customize only as per business needs.
- Design and develop solutions that comply with Salesforce best practices, enterprise standards, and operational guardrails.
- Strong understanding of web services (SOAP, REST), security models, integration patterns, and methods.
- Proficiency in HTML, CSS, and JavaScript for UI customization.
- Experience in Service Cloud implementation, configuration, data migration, and integrations with external systems.
- Expertise in Case Management, Omni-Channel Routing, Knowledge Base, Service Console, and Entitlements.
- Design and implement Service Processes, including automation using Flows, Process Builder, and OmniScripts.
- Familiarity with Einstein Bots, Live Agent, and Field Service Lightning for advanced service capabilities.
- Experience in reporting and analytics using Salesforce Reports, Dashboards, and Service Cloud-specific KPIs.
- Design and / or build integrations between Service Cloud and third-party applications or data sources.
- Exposure to Health Cloud, Salesforce CDP, and Experience Cloud is an added advantage.
- Excellent communication and verbal skills.
Certifications :
About Ampstek
Ampstek is a global IT solutions partner serving clients across North America, Europe, APAC, LATAM, and MEA. We specialize in delivering talent and technology solutions for enterprise-level digital transformation, trading systems, data services, and regulatory compliance.
Contact : Snehil Mishra
📧 snehil@ampstek.com
📞 Desk : 609-360-2673 Ext. 125
🌐
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