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Principal Data Scientist
Principal Data ScientistDelta Air Lines, Inc. • Atlanta, GA, United States
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Principal Data Scientist

Principal Data Scientist

Delta Air Lines, Inc. • Atlanta, GA, United States
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Overview

How you\'ll help us Keep Climbing (overview & key responsibilities).

Delta Air Lines values connection with customers and strives to deliver an elevated experience across all journeys. The Customer Experience Design (CXD) organization aims to deliver the Delta Brand experience through welcoming, elevating, and caring service, offering distinctive and premium choices to our customers and personalizing the experience to deepen relationships with Delta.

CXD\u2019s Customer Insights & Prioritization (CXI\u0026P) team is established to unlock new capabilities for Personalization, Insights, and Analytics, delivering tangible, immediate incremental value to Delta using artificial intelligence / machine learning, simulation, optimization, visualization, and advanced analytics.

CX Advanced Analytics seeks a Principal Data Scientist to develop data-driven solutions that continually improve the customer experience. You will transform data from disparate systems to provide insights and analytics for business stakeholders, monitor and calibrate models, and present analysis in an accessible way. You will also collaborate with other Data Scientists to develop advanced analytics for complex business problems.

Responsibilities

  • Responsible for the development and maintenance of models and tools (e.g., forecasting, optimization, performance).
  • Collaborates with the CX Advanced Analytics team and business owners to identify key customer pain-points, uncover insights, and develop data-driven techniques to address these issues.
  • Maintain a detailed understanding of data science techniques, calibrate and enhance existing models, and monitor model performance.
  • Leverage emerging technologies to deliver meaningful insights to the business.
  • Hands-on experience with data modeling, design tools, and business case delivery.
  • Design and implement robust statistical models and machine learning algorithms to solve complex business problems.
  • Respond to high-priority, ad hoc analytical requests from executive leadership, delivering clear, data-driven insights to support strategic decision-making.
  • Present analyses to business users in a digestible way.

Minimum qualifications

  • 6+ years of relevant hands-on experience in data science or advanced analytics, with the ability to execute complex projects independently.
  • Hands-on experience with Generative AI (Gen AI), Large Language Models (LLMs), and NLP, including fine-tuning, prompt engineering, and deploying models in production (e.g., GPT, BERT or similar). Ability to leverage these technologies to build intelligent applications such as chatbots, summarization tools, or content generation systems.
  • Strong understanding of statistical modeling, A / B testing, and data visualization.
  • Skilled in feature engineering, generating statistical models, and measuring feature importance and model evaluation.
  • Proficiency in Python, R, SQL, and machine learning libraries.
  • Experience executing end-to-end analytical projects with minimal oversight, from problem definition to solution delivery.
  • Consistently prioritizes safety and security of self, others, and personal data.
  • Embraces diverse people, thinking, and styles.
  • Possesses a high school diploma, GED, or high school equivalency.
  • Is at least 18 years of age and has authorization to work in the United States.

    • Preferred qualifications

  • Masters\u2019 degree in data science, statistics, mathematics, computer science, or related quantitative field.
  • PhD degree in data science, statistics, mathematics, computer science, or related quantitative field.
  • Working knowledge of statistical / machine learning tools (e.g., SAS, R, TensorFlow) preferred.
  • Experience in designing data models for cloud-based solutions from leading cloud providers such as AWS or Azure.
  • Self-motivated and take pride in building great experiences for users.
  • Resourceful in finding the data and tools you need to get the job done.
  • Not afraid to ask for help or support teammates when needed.
  • Intensely curious about solving customer pain-points across the travel experience.

    • Benefits and perks

    Our culture is rooted in Care, Integrity, Resilience, Servant Leadership, and Teamwork. Delta offers compensation and benefits to help you keep climbing along the way :

  • Competitive salary, industry-leading profit sharing, and performance incentives.
  • 401(k) with generous company contributions up to 9%.
  • Paid time off including vacation, holidays, paid personal time, and parental leave.
  • Comprehensive health benefits including medical, dental, vision, disability and life insurance.
  • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, back-up care, and programs for loved ones.
  • Holistic wellbeing programs and access to employee assistance programs and financial coaching.
  • Flight privileges for employees and eligible family members.
  • Career development programs and world-wide partnerships for community service and sustainability goals.
  • Employee resource networks and recognition programs.
  • Discounts and voluntary benefits through Delta perks (car / hotel rentals, insurance, legal services, childcare, and more).

    • Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta\u2019s online system, or at any point in the selection process. To request a reasonable accommodation, please click here

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