Aisles Online Manager

Aisles Online Manager

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title : Aisles Online Manager

Department : Aisles Online

FLSA : Non-Exempt

General Function : Oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store's online shopping website. Will maintain the order fulfillment process and scheduling of personal shoppers and delivery drivers.

Core Competencies : Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism

Reporting Relations : Accountable and Reports to : District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home

Positions that Report to you : Department Employees

Primary Duties and Responsibilities :

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by : (examples include) escorting them to the products they are looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
• Ensures smooth operation of order fulfillment process.
• Continually monitors incoming online orders to ensure prompt, on-time fulfillment.
• Responsible for training new employees.
• Responsible for department employee scheduling.
• Ensures that customers are satisfied with their experience and takes any steps necessary to address customer service issues.
• Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible.
• Provides education to existing employees regarding new policies and procedures.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities :

Supervisory Responsibilities :

Knowledge, Skills, Abilities and Worker Characteristics :

Education and Experience :

High school diploma or equivalent preferred. Must be skilled in the computer as well as the internet.

Physical Requirements :

Working Conditions :

The duties of this position are mostly performed in a retail store setting. This position maybe exposed to dust, noise, and temperature extremes. There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast paced work environment.

Equipment Used to Perform Job :

PC, modem, and printer with Windows NT, Microsoft Office, E-mail, Internet explorer software. UNIX systems with VDT's cash registers and register computers, electronic scales, calculator, telephone, fax and copy machine.

Contacts :

Has daily contact with store personnel, suppliers / vendors, customers, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.

Confidentiality :

Has access to confidential information including inventory costs, sales, e-mail messages, pricing, sales reports, profit and loss reports, and all data related to operations.

Are you ready to smile, apply today.