Social Media Community Manager

Overview

Placement Type : Temporary

Salary : $67.34-75.30 Hourly

W2

Start Date : 12.01.2025

We are looking for an experienced Community Manager to be responsible for building, growing, and managing an online community of users or customers by actively engaging with them across various digital platforms, fostering positive interactions, and facilitating communication with the brand, all while analyzing data to measure community engagement and identify areas for improvement. This role is critical in fostering positive relationships with our riders, building our online community, addressing inquiries in real time, and ensuring a seamless incident response strategy. The ideal candidate will be highly responsive, adept at crisis communications, and skilled at maintaining client brand integrity across all digital touchpoints.

In this role, you will :

Community Monitoring & Engagement

• Monitor the client social and digital media platforms, community inquiries, and press / media inquiries for community questions, feedback, and concerns.
• Respond promptly and professionally to inquiries, ensuring consistency in messaging and tone.
• Engage with users to foster brand trust, advocacy, and community growth.
• Escalate complex or high-risk incidents to the appropriate internal teams for resolution.
• Collaborate with the Rider Support team to ensure cohesion and consistency with our customers' and community inquiries.

Incident Communication & Reputation Management

Coordination & Reporting

Qualifications :

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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