Service Strategy Manager

Description

SAIC has a position available for a Service Strategy Manager supporting the NORAD/NORTHCOM NITES contract in Colorado Springs. You will be responsible for developing and implementing strategic plans to enhance IT services that meet the needs of our customers, ensuring alignment with the mission's objectives and goals. This role demands a strong understanding of IT service management, strategic planning, and customer relationship management. You will also be responsible to manage a small team of engineers and work collaboratively across all tasks on the program.

Key Responsibilities:

Strategy Development and Management:

• Identify the needs of existing customers by conducting thorough market analysis and understanding industry trends.
• Develop and implement IT service strategies that align with the N&NC's vision, objectives, and customer needs.
• Assess N&NC Enterprise IT offerings and capabilities to ensure they meet current and future customer demands.

Service Assessment and Development:

• Evaluate existing service offerings to determine their effectiveness and identify opportunities for improvements.
• Determine whether customer needs can be fulfilled with existing services or if new or modified services need to be developed.
• Design, develop, and implement new service offerings as required.

Stakeholder Collaboration:

• Collaborate with internal and external stakeholders to gather requirements and insights for service development and enhancements.
• Maintain strong relationships with customers to ensure their needs are met and to gain feedback for continuous improvement.

Service Strategy Documentation:

• Translate strategic findings into a comprehensive Service Strategy.
• Ensure the Service Strategy document is detailed, practical, and actionable.

Continuous Improvement:

• Monitor and analyze the performance of service offerings to ensure they continue to meet customer needs.
• Implement continuous improvement processes to enhance service delivery and customer satisfaction.

Qualifications

• Bachelor's degree in Information Technology, Business Management, or a related field and 14 years of experience in IT service management, strategy development, or a related area.
• Proven experience in developing and implementing IT service strategies.
• Excellent analytical, strategic thinking, and problem-solving skills.
• Strong interpersonal and communication skills to collaborate with various stakeholders.
• Ability to translate complex findings into practical, actionable strategies.
• Experience with resource and capability management is a plus.

Required Certs and Clearance:

• Minimum Secret level clearance to start.
• ITIL or other relevant certifications.

Skills:

• Strategic Planning.
• IT Service Management (ITIL).
• Customer Relationship Management.
• Market Analysis.
• Resource Management.
• Excellent Communication and Collaboration.
• Analytical and Problem-Solving Skills.
• Project Management.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Flexible working environment.
• Collaborative and innovative work culture.

Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.