Talent.com
Engineering-L2-Draper-Associate-Help Desk User Support
Engineering-L2-Draper-Associate-Help Desk User SupportGoldman Sachs • Draper, UT, United States
[error_messages.no_longer_accepting]
Engineering-L2-Draper-Associate-Help Desk User Support

Engineering-L2-Draper-Associate-Help Desk User Support

Goldman Sachs • Draper, UT, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Summary :

The eDiPS Services Team provides technical support to external and internal clients (Institutional and Private Wealth) for the firm's electronic trading and services platforms. The team is main point of contact for technology related aspects including, but not restricted to, authentication both static and secure, entitlements, navigation and internal trade flow issues. Platforms include, but are not limited to, Marquee Trader, Goldman 360, Bloomberg, and Goldman Sachs Private Wealth Management. This is a global team with 24x7 support hours.

Pincipal Responsibilities :

  • Technical platform support, access and entitlement administration, and client training for various client web platforms, desktop, and mobile applications such as :

Private Wealth Management client web

  • Electronic Trading proprietary and consortium applications
  • Goldman 360 Portal research and analytics
  • Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)
  • Interact with internal clients and application development teams across Sales, Operations, Trading, and PWM teams
  • Coordinate seamless client coverage between Asia-Pac, EMEA, and American's regions
  • Troubleshoot and escalate problems to stakeholders timely and as required
  • Follow-up on open issues and obtain resolutions
  • Identify enhancement and automation opportunities and facilitate inclusion in the application development
  • Project manage new business start-up initiatives
  • Adhere to firm's compliance and risk management procedures
  • Perform statistical analysis and business reporting for marketing and sales teams

    • Experience / Skills

  • Broad financial industry knowledge and experience required / Digital Financial experience a significant plus
  • Knowledge of internet-based applications including Windows, Google, and iOS platforms
  • Knowledge of internet networks, firewall, security settings, and B2B connectivity
  • Ability to deliver superior professional service to internal and external clients
  • Ability to multitask in a fast-paced environment and perform team responsibilities under pressure
  • Strong organizational, communication, leadership, interpersonal and time management skills
  • Candidate must be proactive, enthusiastic and team oriented within a global team
  • Demonstrated project management skills
  • Incident Management experience, strong communication and global exposure, handle multiple threads and ability to prioritize in high pressure, strong analytical skill
  • Bachelor's degree (U.S. or equivalent) in Information Systems, Engineering, Business, Economics, or a related field.
    • [job_alerts.create_a_job]

    User Support • Draper, UT, United States

    [internal_linking.related_jobs]
    EUC / Desktop Engineer

    EUC / Desktop Engineer

    Tata Consultancy Services • Salt Lake City, Utah, United States
    [job_card.full_time]
    Job Description : • Strong experience in installing and configuring Windows 11.Need to troubleshoot and provide solutions for critical and escalated on Windows 11. Sound experience in troubleshooting...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Customer Support Associate

    Remote Customer Support Associate

    TurboTax • Lehi, Utah
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Engineering Manager End User Computing

    Engineering Manager End User Computing

    Zions Bancorporation • Midvale, Utah, USA
    [job_card.full_time]
    End User Computing (EUC) function and champion the delivery of secure reliable and modern digital experiences across the enterprise. The ideal candidate brings deep technical ability and leadership ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IT Support Specialist Supervisor (Draper)

    IT Support Specialist Supervisor (Draper)

    Collegis Education • Draper, UT, US
    [job_card.part_time]
    Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Implementation Specialist (Draper)

    Implementation Specialist (Draper)

    BayOne Solutions • Draper, UT, United States
    [job_card.temporary]
    Job Title : Implementation Specialist.Location : Salt Lake City, UT or Austin, TX (Hybrid - 3 days / week onsite).Duration : 12 months contract (potential extension). We are seeking an Implementation Spe...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Online Product Support - No Experience

    Remote Online Product Support - No Experience

    GLOCPA • Bluffdale, Utah
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Exceptional Software Engineers (Experience Using Agents) - AI Trainer ($70-$110 per hour)

    Remote Exceptional Software Engineers (Experience Using Agents) - AI Trainer ($70-$110 per hour)

    Mercor • Lehi, Utah, US
    [filters.remote]
    [job_card.full_time]
    Mercor is seeking software engineers to support one of the world’s leading AI labs in building • •robust, high-performance systems • • that serve the needs of next-generation machine learning applicat...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Help Desk Technician BARDC5692833 (South Jordan)

    Help Desk Technician BARDC5692833 (South Jordan)

    Compunnel Inc. • South Jordan, UT, United States
    [job_card.full_time]
    Demonstrate strong customer service skills to provide phone support including : .Listening to the customer to gain an accurate understanding of the situation. Being empathetic to the customers situati...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Data Center Technician 1

    Data Center Technician 1

    DataBank Holdings, Ltd. • Bluffdale, UT, United States
    [job_card.full_time]
    DataBank's managed data center services are anchored in world-class facilities.Our customized technology solutions are designed to help customers effectively manage risk, improve technology perform...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Data Center Technician - $2500 Sign-On Bonus

    Data Center Technician - $2500 Sign-On Bonus

    EOS IT Company • Lehi, UT, US
    [job_card.full_time]
    WHO WE ARE : EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forwa...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IT Support(MOR2JP00017241)

    IT Support(MOR2JP00017241)

    Amicis Global • South Jordan, UT, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Job Title : Service Desk Agent / IT Support Job Location : South Jordan, UT, 84095 Job Duration : 12 months+ Extension <...[show_more]
    [last_updated.last_updated_variable_days]
    Deal Desk Analyst 3

    Deal Desk Analyst 3

    Varite • Lehi, UT, US
    [job_card.full_time]
    Responsibilities : The primary focus of this position will be to help structure profitable and compliant transactions that address the needs of a diverse set of internal corporate customers, maximiz...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Engineering Manager - End User Computing

    Engineering Manager - End User Computing

    Zions Bank • Midvale, UT, US
    [job_card.full_time]
    We are looking for a seasoned Engineering Manager to lead our End User Computing (EUC) function and champion the delivery of secure, reliable, and modern digital experiences across the enterprise.T...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Engineering Manager - End User Computing

    Engineering Manager - End User Computing

    BankTalent HQ • Midvale, UT, United States
    [job_card.full_time]
    End User Computing (EUC) function and champion the delivery of secure, reliable, and modern digital experiences across the enterprise. The ideal candidate brings deep technical ability and leadershi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Online Help Desk Associate

    Online Help Desk Associate

    TradeJobsWorkforce • 84043 Lehi, UT, US
    [job_card.full_time]
    As a Online Help Desk Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, chat, and...[show_more]
    [last_updated.last_updated_30] • [promoted]
    DevOps Engineer (Kubernetes & AWS)

    DevOps Engineer (Kubernetes & AWS)

    Jobot • South Salt Lake, UT, US
    [job_card.full_time]
    Fully Remote, Well-Funded Startup.Meaningful Equity, Annual Bonus, Great Benefits!.This Jobot Job is hosted by : Grant Greenhalgh. Are you a fit? Easy Apply now by clicking the "Apply Now" button and...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Director of Platform Engineering

    Senior Director of Platform Engineering

    Deepsee • Draper, Utah, United States
    [job_card.full_time]
    DeepSee delivers an open and flexible agentic platform to accelerate AI adoption for financial services in front, middle, and back-office operations. Our cloud-based platform seamlessly integrates w...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Tech Service Desk Agent - (Mortgage & Technical Support) in Salt Lake City, UT

    Tech Service Desk Agent - (Mortgage & Technical Support) in Salt Lake City, UT

    Unisys Corporation • Salt Lake City, UT, United States
    [job_card.full_time]
    What success looks like in this role : .Level telephone and other media contact support.Strive for a high level of first contact resolution. Respond to and resolve customer requests, in relation to so...[show_more]
    [last_updated.last_updated_30] • [promoted]