Talent.com
IT Release & Major Incident Manager: 25-06381
IT Release & Major Incident Manager: 25-06381Akraya Inc. • Dallas, TX, US
IT Release & Major Incident Manager: 25-06381

IT Release & Major Incident Manager: 25-06381

Akraya Inc. • Dallas, TX, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters_job_card.quick_apply]
[job_card.job_description]
Primary Skills: Release Management (Expert), Incident Management (Expert), Stakeholder Communication (Advanced), ITIL (Intermediate), Jira-Confluence (Advanced)
Contract Type: W2 Only
Duration: 12+ Months
Location: Dallas, TX
Pay Range: $45 - $50 per hour on W2

Job Summary:
As the IT Release & Major Incident Manager, you will be at the forefront of ensuring seamless IT releases and effective major incident management, minimizing disruption to business operations. You will collaborate with cross-functional teams and senior stakeholders to ensure alignment, communication, and continuous improvement throughout the release and incident management processes. This role requires availability for after-hours and weekend support for major incident resolution.

Key Responsibilities:
  • Coordinate and execute IT release planning and execution, ensuring stakeholder sign-off and readiness for release testing cycles.
  • Monitor deployment progress, escalating critical issues and publishing release dashboards and metrics.
  • Manage stakeholder engagement and communication across various levels, ensuring alignment and regular updates on release performance and issue resolution.
  • Lead major incident management efforts, including initiation of incident bridges and effective communication with stakeholders.
  • Drive continuous improvement in release and incident management processes, adhering to ITIL Change Management practices.
Must-Have Skills:
  • Proven experience in both Release Management and Major Incident Management.
  • Strong stakeholder management and communication skills.
  • Proficiency in tools such as Jira, Confluence, ServiceNow, and PagerDuty.
Industry Experience:
  • IT background with a solid understanding of ITSM platforms and ITIL Change Management practices is essential for this role. ITIL certification is a significant plus.
This position offers an exciting opportunity to play a critical role in maintaining our client's operational excellence and customer satisfaction through expert release and incident management.

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
[job_alerts.create_a_job]

IT Release & Major Incident Manager: 25-06381 • Dallas, TX, US

[internal_linking.similar_jobs]

US Information Security & Regulatory Risk Manager

ScotiabankDallas, TX, United States
[job_card.full_time]

A leading bank in the Americas is seeking a Manager for U.Information Security & Control.The role involves managing information security protocols, engaging with auditors, and ensuring compliance w...[internal_linking.show_more]

 • [job_card.promoted]

Information Security Project / Program Manager - Remote

Irvine Technology CorporationAddison, TX, United States
[filters.remote]
[job_card.permanent]

Job DescriptionJob DescriptionLocation :Remote (client in Dallas)Term :Direct Hire or contract to hireSalary :to $145k with excellent bonus and benefitsSorry no 3rd Parties or CTCOur client is seek...[internal_linking.show_more]

 • [job_card.promoted]

Director of IT - Hiring Immediately

PizzanaDallas, TX, United States
[job_card.full_time] +1

The Director of Information Technology (IT) is responsible for leading the company’s technology infrastructure across restaurant and corporate environments, ensuring systems are reliable, secure, a...[internal_linking.show_more]

Data Center Launch & Operations Readiness Manager

Stream Data CentersDallas, TX, US
[job_card.full_time]
[filters_job_card.quick_apply]

With a focus on sustainable, secure, and reliable infrastructure, Stream empowers businesses to scale their digital operations while prioritizing environmental and social responsibility.Stream Data...[internal_linking.show_more]

Head of US Cyber Platform Partnerships

Beazley GroupAddison, Texas, United States
[job_card.full_time]

Head of Cyber Platform Partnerships - US Cyber Risks.As per Beazley's organisation chart.Brokers, Wholesalers, Underwriters, Claims staff, Beazley Security, Beazley Distribution, and Clients.Play a...[internal_linking.show_more]

 • [job_card.promoted]

Strategic IT Infrastructure & Security Director

Cavender'sDallas, TX, United States
[job_card.full_time]

A leading retail organization is looking for a Senior Director of IT, Security, Network, and Infrastructure to oversee their technology strategy.Responsible for cybersecurity and infrastructure, th...[internal_linking.show_more]

 • [job_card.promoted]

Director Information Technology Audit

Unity SearchDallas, TX, United States
[job_card.full_time]

Join to apply for the Director Information Technology Audit role at Unity Search.Why you should work at our client:.Respected brand with exceptional retention across the organization.Own the full I...[internal_linking.show_more]

 • [job_card.promoted]

Clinical Informatics Manager — Epic & HIT Lead

Baylor Scott & White HealthPlano, Texas, United States
[job_card.full_time]

A leading healthcare organization in Texas is seeking a Manager of Clinical Informatics 1 to oversee EHR and HIT operations.This role requires significant experience in clinical environments and in...[internal_linking.show_more]

 • [job_card.promoted]

IT Manager

TradeJobsWorkForce75074 Plano, TX, US
[job_card.full_time]

Running regular checks on network and data security Identifying and acting on opportunities to improve and update software and systems Developing and implementing IT policy and best practice guides...[internal_linking.show_more]

 • [job_card.promoted]

IT Manager

The Vertex Companies, LLCDallas, TX, US
[filters.remote]
[job_card.full_time] +1

The Vertex Companies, LLC (VERTEX) is a global $150M professional services firm that offers integrated forensic consulting, expert witness services, construction project advisory, and compliance an...[internal_linking.show_more]

Loss Prevention Specialist

Ashley Furniture - North AmericaMesquite, TX, US
[job_card.full_time]
[filters_job_card.quick_apply]

The Loss Prevention Specialist will provide a safe and healthy work environment by ensuring compliance with company policies and procedures.This position will coordinate safety training, write inci...[internal_linking.show_more]

Information Systems Security - Senior

Parkland Health and Hospital SystemDallas, TX, USA
[job_card.full_time]

The primary responsibility of this position is to ensure the confidentiality, availability and integrity of Parkland's data, computer systems and network devices by recommending, implementing and u...[internal_linking.show_more]

 • [job_card.promoted]

Executive IT Leader: Strategy, Security & Infrastructure

Addison GroupDallas, TX, United States
[job_card.full_time]

A well-established multi-division organization is seeking a Head of Technology to lead their IT strategy in Fort Worth, Texas.This executive role involves defining the enterprise technology roadmap...[internal_linking.show_more]

 • [job_card.promoted]

IT Director

Daisy BrandDallas, TX, United States
[job_card.full_time]

Dallas - Main Office - Dallas, TX.The Director of IT is the senior manager for information technology (IT) within Daisy Brand to be based in our Dallas, Texas corporate office.The Director of IT wi...[internal_linking.show_more]

 • [job_card.promoted]

Senior IT Audit Manager

DTCCDallas, TX, United States
[job_card.full_time]

Internal Audit Team Senior Audit Manager.Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment ...[internal_linking.show_more]

 • [job_card.promoted]

Senior Manager, IT Disaster Recovery (REMOTE)

ExeterPlano, TX, United States
[filters.remote]
[job_card.full_time]

Job SummaryProvides strategic leadership and governance over disaster recovery and ransomware resilience across hybrid IT environments.Oversees the development, execution, and continuous improvemen...[internal_linking.show_more]

 • [job_card.promoted]

Security Incident Response Analyst (REMOTE)

Jamie GrayemDallas, TX, United States
[filters.remote]
[job_card.full_time]

Senior Incident Response Analyst (REMOTE/ On Call) The Organization Industry Healthcare Compensation Range$90,000 - $160,000 / year 8% annual bonus On-Call Support Required Sponsorship No A diversi...[internal_linking.show_more]

 • [job_card.promoted]

All-Hazard Incident Management Team (AHIMT)

Team Rubicon - Field LeadershipDallas, TX, United States
[job_card.full_time]

All-Hazard Incident Management Team (AHIMT).Team Rubicon is seeking members to serve in various positions on the All-Hazard Incident Management Team (AHIMT).AHIMT members are expected to be experie...[internal_linking.show_more]