Customer Service Office

Customer Service Office Associate

Sendik's Food Markets, a family-owned business nearing its 100th anniversary, is looking for passionate people to join our team! We're committed to providing the best grocery shopping experience with high-quality products, great value, and exceptional customer service.

With 18 store locations across southeastern Wisconsin, including Whitefish Bay, Wauwatosa, Mequon, Grafton, Elm Grove, Franklin, Greenfield, Germantown, New Berlin, West Bend, Bayside, Hartland, Greendale, Brookfield - The Corners, Waukesha - Meadowbrook, Hales Corners, Marquette, and Oconomowoc, we are a growing company with opportunities for advancement.

When you join Sendik's, you become part of our dedicated and passionate team, committed to providing the best service to our customers and each other.

Job Summary

The Customer Service Office Associate will be responsible for modeling and promoting Sendik's culture by consistently providing "best in class" service to our guests. The main responsibility of the Customer Service Office Associate is to maintain the operations of the front end, including daily task management and resolving customer complaints. The Customer Service Office Associate must demonstrate accountability, accuracy and ability to delegate tasks to the team.

Our Values :

Service : We will treat every customer like a beloved family member or friend and find a way to say "yes" to our customers. It's important that we engage with every customer that enters our store, and follow the 10 / 4 rule. At the end of any interaction with a customer, we will offer a sincere "Thank you for your business!"

Passion : We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik's brand.

Nimbleness : Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use "Red Truck Service" when additional assistance is needed.

Duties / Responsibilities

• Serve customers while modeling Sendik's culture and providing "best in class" customer service, which includes greeting, engaging, delighting and thanking every guest for their business
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
• Encourage customers to participate in our monthly charity partnerships and Red Bag Rewards program
• Assist with opening and closing duties including unlocking registers, balancing safe, reviewing daily schedule, settling drawers, and completing cleaning lists
• Complete lane audits by reviewing register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they arise
• Monitor monetary needs including placing daily change orders, bank deposits and petty cash
• Review lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as they arise
• Schedule break / meal times to ensure coverage throughout the day
• Assist with accurately and efficiently checking out customer orders
• Assist with maintaining Customer Service reports including accounting logs, change order request, special request items, delivery logs, customer concerns and lost and found
• Assist with store promotional sales events as needed
• Assist with the training and mentoring of new associates at the Customer Service Desk
• Maintain a clean and safe work environment by adhering to safety / sanitation regulations and procedures
• Assist with all other Customer Service duties as needed

Qualifications :