Benefit Technology Implementation Analyst

About HUB
Join our Stevie Award Winning Team at HUB International!

When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 20,000 professionals in 570+ offices across North America.

We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

We currently have an opportunity for a Benefit Technology Implementation Analyst.

Summary of Responsibilities:

Responsible for helping HUB International meet and exceed client expectations by supporting clients with the delivery of our benefit technology solutions. The implementation consultant is not only responsible for the successful implementation of the enrollment platform but is the subject matter expert (SME) for all levels of the day-to-day role. Candidate is a resource for the team and at times may need to act as a liaison between teams/partners.

The ideal candidate must have excellent organizational skills, take a proactive initiative to ensure client and team success and an ability to effectively work across matrix partners.

Specific Responsibilities:

• As a benefit implementation consultant, you will be responsible for ensuring the successful implementation of the Employee Navigator system. This includes, but not limited to:
• Configuring system as needed based on client provided requirements.
• Testing new and existing system functionality to ensure accuracy of client system configuration with integration, regression, and acceptance test plans.
• Establish electronic data interchange (EDI) files when appropriate.
• The implementation consultant will also manage yearly assigned renewals.
• Requires a self-motivated, client focused professional with strong follow-through who consistently delivers on commitments to clients and internal stakeholders.
• Display sound knowledge of common healthcare practices and the transmission of enrollment data from one trading partner to another.
• Facilitate site demonstrations, training to clients/HUB Account Team, product overviews and general project meetings as needed.
• Maintain thorough understanding of all internal systems to respond to general and specialized client requests.
• Provide resolution of client issues by responding to questions and concerns about the use of HUB International products; ability to leverage research to find resolution.
• Provide open communication to HUB International customers in a pleasant, professional manner with a can-do attitude.
• Create accurate and concise requirements to support continuous data quality improvements.
• Ability to identify, report and track issues and/or enhancements required to meet current industry standard business rules and functionality.
• Build and maintain Electronic Data Interchange (EDI) files as deemed appropriate, to meet business objectives.
• Creating and maintaining procedures for the team
• Serves as a technical resource and triage point to the team.
• Serves as a mentor and escalation point.
• Assesses the effectiveness of team process, recommends, and implements improvements as necessary across the team.
• Other duties as assigned.

Qualifications:

• A Bachelor’s Degree and/or 5+ years’ experience in benefits administration with a preference to online enrollment.
• Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions.
• Must be proficient in Microsoft Excel (VLOOKUP, Pivot Tables, Basic Functionality).
• Experience with building/maintaining Electronic Data Interchange (EDI) files a plus.
• Must be able to quickly sort through complex subject material.
• Strong analytical skill set and ability to effectively use data for strategy.
• High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness.
• Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality.
• Must possess a passion for teamwork, client service and reaching business results through problem solving.
• Proven judgement, creativity and analytical skills are required to analyze, recommend, and improve workflows.

Department Account Management & ServiceRequired Experience: 5-7 years of relevant experienceRequired Travel: NegligibleRequired Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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