Product Operations Specialist, Media Performance

Overview

and Summary

We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.

We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives – both professional and personally – so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!

POSITION OVERVIEW

With guidance from the Product Operations Manager the Product Operations Specialist will support the activation and implementation of our Media Performance products, including Audience distributions, SalesMatch measurement campaign setups, vendor coordination to fulfill activations, operational communications (updates, alerts etc.), quality control and supporting new or enhanced processes and best practices as we grow our product set and scale our operations. This position will also partner closely with the Practice team to ensure the operational requirements of products / solutions are accounted for on the product roadmap and will meet market needs.

Workplace flexibility has taken on a whole new meaning here at Urban Science. The requirements of each team, role and employee can look quite different. Leaders work with their teams to determine the right balance for working in-person and remotely, considering the needs of the business, our clients, cross-functional projects, individual work, and individual preference. This role has current Hybrid Workplace flexibility local to our Detroit, MI office location. Candidate must be available and willing to work in-person one day per month, and ad hoc as needed.

Essential Duties and Responsibilities

• Responsible for using operational software to carry out activation and implementation requests, such as Audience onboarding and distributions, implementing new measurement campaigns, ensuring all insertion orders are fulfilled and all advertising operation SLAs and objectives are met.
• Integrate audience and measurement solutions with industry-leading ad operations, ad management, and ad measurement technology, such as campaign managers, ad servers, DSPs, and SSPs.
• For assigned operational tasks and setups, responsible for communicating with internal and external stakeholders, such as agencies / advertisers, on new activations, provide troubleshooting support, lead the resolution of operational / delivery issues, and the implementation of new or revised operational processes.
• Serves as operational point of contact for account teams, product managers, and clients on the implementation, scheduling, and monitoring of measurement and audience activations.
• As a user of operational tools, be responsible for providing user experience feedback to the Product Operations Manager to support product iterations and enhancements.
• Responsible for meeting established operational productivity, efficiency and quality assurance goals and KPIs.
• Support Product Operations Manager in the establishment of KPIs to measure quality and performance, monitoring performance, diagnosing issues, and ensuring quality maintenance or improvement of deliverables.
• Partners with Practice on the iteration or creation of internal self-service tools needed to fulfill operational tasks, and to drive operational automation and efficiencies.
• Tracks, processes, analyzes, and verifies data in order to improve accuracy, productivity, and quality and follow protocol for escalating operational issues to the Product Operations Manager.
• Plans, organizes, develops and delivers operational performance reports, deliverables and projects on time, adhering to client deadlines.
• Identifies, documents and works with the Product Operations Manager to implement process improvements and efficiencies.
• May provide billing data for creation of client invoices while working with finance team to ensure timely billing of client base and to resolve client concerns / issues.
• Collaborates with Practice team to research and define operational requirements for new advertising platform integrations or to enhance or upgrade existing integrations.
• Collaborates with account management team to ensure their operational needs are met, client solutions are in good standing, and all processes and best practices are being followed.
• Collaborates with product teams, agency partners, and account teams to implement new activations in the marketplace for our clients and operates as operational expert for new client setups and activations.
• Collaborates with clients and subcontractors to ensure they carry out critical functions in support of active solutions (e.g., onboarding, identity services, etc.).
• Maintains informational content for operations on company intranet, including setup guides, training information, communication templates, etc.
• Builds and maintains strong and effective internal relationships to foster collaboration and knowledge sharing across teams and offices.
• Prepares presentations and effectively presents to internal stakeholders and external clients to provide operational reviews, process improvements, status reports, updates, and demonstrations.
• Works with manager in completing own annual goal setting and performance review in a timely manner.
• Works with manager to prioritize other duties as assigned.

Qualifications - Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and / or competency needed for successful performance in the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.