Inside Sales Representative

Job Description

Job Description

Job Title : Product Expert (Inside Sales)

Reports to : Product Expert Manager

Department : Product Expert Team

Location : White Plains, New York

Position Summary :

The Myriad Systems Product Expert is responsible for advancing the sales process by scheduling and delivering impactful demonstrations of our EHR software, while also identifying opportunities to cross-sell additional service lines that align with client needs. The Product Expert will be responsible for managing a robust calendar of demos, ensuring that each session is informative, engaging, and tailored to meet the needs of prospective clients. The goal will be to schedule and complete multiple demos per week, with each demo lasting approximately 30 minutes. As a Product Expert with a Sales Focus, you will not only be responsible for delivering tailored, engaging demonstrations of Myriad Health’s EHR & Billing Software but also for driving sales and client conversions. You will collaborate closely with the sales team, assist with negotiations, and close deals, ensuring a smooth transition from demo to onboarding. You will leverage your knowledge of Practice Management solutions to understand client needs, provide product insights, and build long-lasting client relationships. Not only will you earn a nice base salary, but you will have the potential to earn more with commission.

Key Performance Areas & Key Performance Indicators :

Schedule and Conduct Demos (40%)

• Proactively scheduling and conducting virtual product demonstrations to highlight the features, functionalities, and benefits of Myriad’s EHR software.
• Performance is primarily measured by two key metrics : the number of meetings scheduled with new prospective clients and the number of demos completed each week.
• The goal is to schedule and conduct at least five meetings and five demos weekly.
• These activities are tracked and verified through CRM reports and logged calendar invites to ensure consistency and accountability.

Engage Prospects (10%)

Product and Pricing Knowledge (10%)

Customer Relationship Management (10%)

Cross Sell & Up-Sell (10%)

Onboarding & Post Sales Support (10%)

Continuous Learning & Knowledge Sharing : (10%)

Minimum Qualifications

Required Skills / Abilities :

Education and Experience :

Physical Requirements :

Competencies

Operations Knowledge - Thoroughly understands the operational procedures for his / her position and how they affect or relate to other departments in the company. Serves as an expert for others.

Product Knowledge - Has a broad knowledge of the products and services offered. Is aware of the features and pricing of the products and services they support. Is able to recommend the appropriate product or service that will meet the customer's needs.

Compliance Knowledge - In addition to having a solid knowledge of general bank-wide regulations, the employee has a thorough knowledge of regulations & laws that relates to his / her department. Other employees might rely on this employees’ compliance knowledge to answer questions.

Sales & Service - Is able to lead a team to achieve sales goals while balancing the needs of the customer. Coaches / teaches sales methods to those they supervise. Provides a consistent level of service to all internal and / or external customers. Maintains good communication by keeping the customer up-to-date on the progress of a request. Follows through on requests, questions, or complaints. Displays a positive, professional image and maintains composure at all times.

Teamwork - Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.

Computer Skills - Demonstrates a solid understanding of the technology utilized in his / her position. Consistently looks for ways to use technology to create efficiencies. Able to troubleshoot minor problems. May serve as an expert to others.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Strength - Employee must be able to stand and / or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and / or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs.

Finger Dexterity - Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together.

Talking – The ability to convey information accurately by speaking to customers and other employees.

Hearing - Able to hear average or normal conversations and receive ordinary information.

Visual Abilities – Specific vision abilities used by the job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Employer reserves the right to change this job description at any time, should business needs arise.