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Director of Operations
Director of OperationsQuinn Residences • Atlanta, GA, US
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Director of Operations

Director of Operations

Quinn Residences • Atlanta, GA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
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Job Description

Job Description

ABOUT QUINN RESIDENCES :

Quinn Residences is the leading owner, operator, and developer of purpose-built, dedicated single-family rental communities across the Southeast. Founded in 2020 and headquartered in Atlanta, our mission is to deliver high-quality, well-located homes that offer the best of both worlds : the space and privacy of homeownership with the flexibility and convenience of renting. Each Quinn community is intentionally designed and professionally managed to provide a rich living experience. We offer thoughtfully crafted homes, curated amenities, and a true neighborhood connection, all wrapped in a maintenance-free lifestyle. For more information, visit https : / / live-quinn.com.

Job Title : Director of Operations

Job Summary :

Director of Operations - Manages Regional Operations Managers, Facilities Teams and works closely with the Senior Vice President of Operations in the execution of operational priorities across the region as well as day to day management and marketing.

Reports to : Senior Vice President

Supervises : Regional Property Managers, Area Managers, and Regional Facility Managers

Status : Exempt

ESSENTIAL RESPONSIBILITIES :

  • Provide leadership and strategic direction for regional operations to ensure company standards, brand integrity, and financial objectives are consistently met.
  • Oversee operational systems, policies, and procedures to drive efficiency, compliance, and operational excellence.
  • Partner with Regional Operations Managers and Marketing teams to develop and implement creative marketing and pricing strategies that align with each property’s resident profile and market conditions.
  • Monitor performance metrics, financial results, and occupancy trends to identify opportunities for growth and improvement.
  • Collaborate cross-departmentally with Accounting, Construction, and Marketing to ensure accuracy of reporting, effective budget management, and successful project execution.
  • Manage and support regional teams in meeting monthly and quarterly goals related to occupancy, revenue, and resident satisfaction.
  • Ensure compliance with company policies, local and state regulations, and industry standards.
  • Develop and mentor team members, fostering a high-performing, collaborative, and accountable culture.
  • Serve as a key operational partner to the SVP of Operations, preparing and presenting reports, analyses, and recommendations to senior leadership and the Board of Directors.
  • Maintain awareness of industry trends, technology, and best practices to continually improve processes, marketing strategies, and operational outcomes.

JOB DESCRIPTION :

Operational oversight

  • Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
  • Maintains the assets and communities to the Quinn standards and brand.
  • Manages day-to-day business in the operations department while balancing the responsibilities of various business lines such as sales and marketing.
  • Works with teams to help set and meet monthly and quarterly goals.
  • Partners with Regional Operations Managers to implement creative marketing and advertising strategies and solutions which includes the use of online advertising, corporate and property websites, SEO / PPC, signage, outreach and email marketing while appropriately selecting marketing techniques that fit the property's resident profile and market conditions.
  • Monitors online pricing and marketing avenues for accuracy and presentation.
  • Pricing compliance and oversight
  • Property website overviews in collaboration with the Regional Marketing Manager.
  • Collections and eviction oversight
  • Creation of policies and procedures
  • Collaborates with accounting on financials, reclasses, and accruals

    • Reporting

  • Work with SVP of operations on weekly, monthly, quarterly, and annual reports.
  • Assist in preparing, implementing, and meeting the annual operating and capital budgets and forecasts.
  • Allocation of payroll
  • Accurate and timely preparation of financial reports including budget-to-actual variance commentary, lender reporting, and other ad-hoc requests.
  • Ensures all agreements and documents are compliant with state and local government regulations as well as HOA oversight.
  • Assist SVP of operations by compiling and preparing the delivery of written and / or oral reports to present to management and Board of Directors

    • Industry knowledge, expertise, and collaboration

  • Stays up to date on industry regulations, trends, and technology.
  • Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
  • Collaborate with the construction department on new project development activity for implementation of marketing and leasing efforts.
  • Work with construction teams on weekly delivery of homes and amenities.

    • QUALIFICATIONS :

  • Bachelor’s degree in business or other related field OR 10+ years in Property Management.
  • Knowledgeable in Microsoft Office products, advanced in Microsoft Excel skills and Adobe software.
  • Proficient in Yardi property management software or other similar property management software.
  • Able to multi-task with multiple projects and deadlines.
  • Must have a keen eye for construction details and overall physical property attributes.
  • Strong organizational, creative, and communication skills.
  • Can work independently with minimal direct supervision.
  • In office required. Travel is required 60% of the time.
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